Sales Support
3 weeks ago
Key Responsibilities
Sales Support & Quotation Management:
· Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.
· Liaise with Site Engineers to understand customer needs and provide necessary support.
· Assist in the preparation of sales proposals and offer technical solutions where appropriate.
Inter-Section/ Departmental Coordination
- Covering for colleagues’ duties when required to ensure smooth workflow and operations across teams, collaborate with other departments as needed.
- Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.
Purchasing & Product Sourcing
- Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.
- Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.
Administrative & Documentation Tasks
- Maintain and update customer databases, ensuring accurate and up-to-date information including customer details, sales history, and service records.
- Organize and file documentation records related to quotations, purchase orders, and customer & supplier interactions.
- Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.
- Provide administrative support for sales meetings, product presentations, and other related events.
Customer Satisfaction Monitoring
- Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
- Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.
Additional Responsibilities
- Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.
- Support purchasing tasks and assist in sourcing alternative products when required.
- Assist in maintaining a well-organized filing system for easy access to documentation and records.
Requirements
- Exposure in Engineering or a related field preferred.
- Experience in sales support or customer service roles is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.
- Ability to handle multiple tasks, work under pressure, and meet deadlines.
Tell employers what skills you have
CRM
Outlook
Customer Experience
Interpersonal Skills
Purchasing
MS Office
Team Lead
Administrative Support
Customer Satisfaction
Customer Service
Pricing
Sourcing
Databases
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