Contact Centre Agent

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

We are looking for enthusiastic and meticulous Inbound Call Centre Agents to join our team.As an Inbound Call Centre Agent, you will be responsible for :- answering incoming customer calls, - resolving customer issues and - providing exceptional customer service. We expect you to have:- excellent communication and - problem-solving skills, and - the ability...

Roles & ResponsibilitiesJob Description: Handles inbound calls from members of public Provide satisfactory explanation to customer and take remedial action where necessary Provide pro-active feedback to the customer to ensure that the committed ETA is respected Alert superior of recurring service failures so that corrective actions may be taken to avoid...

At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Job SummaryAt the Singapore Red Cross Society, we are seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program. This role will focus on receiving inquiries, managing home...

Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

Roles & ResponsibilitiesThe Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Responsibilities· Lead a team of contact centre agents to hit the team’s KPIs· Prepare statistics and reports· Ensure the operational efficiency of Contact Centre· Appointment...

AVP, Contact Centre Operations and Service OptimizationHSBC is seeking a high-calibre professional to join our team as an AVP, Contact Centre - Operations and Service Optimization. This role plays a central role in maintaining our reputation as a leader in banking in Hong Kong.Key Responsibilities:Service Performance Analysis: Produce timely analysis on...

At the Singapore International Mediation Centre, we are seeking a Centre Coordinator to join our team. This role will involve managing the CEO's calendar, including scheduling meetings, appointments and travel arrangements. Additionally, the successful candidate will manage events and projects, liaise with external contacts and handle confidential...

Roles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Ensure proper documentation, notification,...

Roles & ResponsibilitiesDuties & Responsibilities Responsible for professionally handling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all...

Roles & ResponsibilitiesStag Match® is a registered education business that has become a leading education business in the education industry. Our growing services are in-line with Singapore’ Education system, which focuses on students’ creative thinking and analytical skills.We are looking for an independent , self motivated, passionate and initiative...

Roles & ResponsibilitiesResponsibilities: Manage all inbound and outbound calls in a timely manner, assisting our clients who are seniors by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed...

Role OverviewAs a Centre Executive at the Singapore International Mediation Centre (SIMC), you will play a crucial role in supporting the administration and finance functions of our organisation. This is a maternity cover contract role, and we are seeking an enthusiastic individual to join our team.Key ResponsibilitiesThe successful candidate will be...

Roles & ResponsibilitiesResponsibilities: Handle customers’ queries (via telephone / email) escalated from Call Centre Reports to the team lead and Contact Centre Manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of...

Roles & ResponsibilitiesWork Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing:5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend,...