Solutions Consulting Manager

3 days ago

Singapore CONTENT SQUARE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We're here to stay—and we're looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job

A Solution Consulting Manager leads a team of Solution Consultants, overseeing the pre-sales process by identifying customer needs, crafting customized solutions, and guiding the sales team to close deals by leveraging their technical expertise to demonstrate how a company's product or service can effectively address client challenges; they are responsible for coaching and developing their team, ensuring successful customer interactions, and driving revenue growth through strategic solution positioning.

What you'll do
  • Team Leadership: Recruit, hire, and manage a team of Solution Consultants (across APJ), providing ongoing training, coaching, and performance feedback to optimize their effectiveness in customer interactions.
  • Customer Needs Analysis: Deeply understand client business requirements and pain points to tailor solutions that align with their specific needs, often collaborating with sales representatives to gather critical information.
  • Solution Design and Presentation: Develop compelling solution proposals, including technical demonstrations and presentations, highlighting the value proposition of the product/service to prospective customers.
  • Technical Expertise: Possess in-depth knowledge of the company's product or service offerings, including technical capabilities, to effectively answer customer questions and address concerns.
  • Pre-Sales Support: Actively participate in the sales cycle, providing technical guidance to the sales team during customer calls, proof-of-concept demonstrations, and RFP responses.
  • Strategic Planning: Collaborate with sales leadership to identify target markets, develop go-to-market strategies, and prioritize sales opportunities based on potential revenue.
  • Performance Monitoring: Track key metrics related to sales pipeline, win rates, and customer satisfaction to identify areas for improvement and optimize team performance.
  • Customer Relationship Management: Build strong relationships with clients throughout the sales cycle, ensuring a positive customer experience and advocating for their needs.
What you'll need to succeed
  • Excellent communication and presentation skills to effectively convey complex technical concepts to diverse audiences
  • Strong analytical skills to assess customer needs and design tailored solutions
  • Deep understanding of the martech landscape and competitive analysis
  • Proven ability to lead and mentor a team of pre-sales professionals (preferably accross multiple markets in APJ)
  • Technical proficiency in the digital analytics products or service offerings
  • Strong business acumen and ability to identify profitable sales opportunities

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company's success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Tell employers what skills you have

CRM
Coaching
Technical Demonstrations
Strategic Planning
Customer Experience
Business Acumen
Presales
Career Development
Customer Relationship Management
Selling
Needs Analysis
Team Leadership
Advocate
Communication Skills
Presentation Skills
Customer Satisfaction
Consulting
Technical Sales
Business Requirements
Technical Support

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