Customer support executive

4 weeks ago


Singapore STARHUB LTD. Full time
Roles & Responsibilities

Job Title: Customer support executive (1 year Contract)Job Description

Roles:

  • Answering customer inquiries through various channels like emails, live chats, and social media based on SLA
  • Addressing customer queries in a face to face setting in our service centre
  • Providing accurate and timely information about the company's products or services based on the defined set of QnA
  • Resolving customer issues efficiently and in a friendly manner
  • De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  • Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
Qualifications

Qualities and Skills:

  • Previous experience working in a customer-facing role/ contact centre/ telemarketing
  • Proficiency in using a computer, ability to quickly learn how to use different software
  • Process-oriented and customer-oriented mindset
  • Highly proficient in both written and verbal English to communicate effectively with our consumers

Other Information:

  • Report to eight management team
  • Working time: 9:00am to 6:00pm, Monday to Friday (There will be period that the role will require weekend work. For that, the employee will get either a day off replacement during weekday/ OT pay)

Tell employers what skills you have

CRM
Troubleshooting
Microsoft Office
Microsoft Excel
Social Media
Telemarketing
Quality Assurance
Customer Support
Customerfacing
Soft Skills
Writing
Team Player
Customer Service
Shipping
Japanese

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