Customer support executive
4 weeks ago
Job Title: Customer support executive (1 year Contract)Job Description
Roles:
- Answering customer inquiries through various channels like emails, live chats, and social media based on SLA
- Addressing customer queries in a face to face setting in our service centre
- Providing accurate and timely information about the company's products or services based on the defined set of QnA
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
Qualities and Skills:
- Previous experience working in a customer-facing role/ contact centre/ telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
- Highly proficient in both written and verbal English to communicate effectively with our consumers
Other Information:
- Report to eight management team
- Working time: 9:00am to 6:00pm, Monday to Friday (There will be period that the role will require weekend work. For that, the employee will get either a day off replacement during weekday/ OT pay)
Tell employers what skills you have
CRM
Troubleshooting
Microsoft Office
Microsoft Excel
Social Media
Telemarketing
Quality Assurance
Customer Support
Customerfacing
Soft Skills
Writing
Team Player
Customer Service
Shipping
Japanese
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