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Customer Support Executive

2 weeks ago

Singapore Bio Laboratories Pte Ltd Full time

BioLab
has played a leading role in providing a broad range of products and services to the life science research and clinical diagnostics markets over the past 30 years. We focus on serving customers through the innovative and responsible application of science and technology. BioLab prides itself on its efficient customer service and commitment to quality. Established and dynamic, our challenge is to find determined and innovative people to move ahead together, help articulate and own our visions to remain a forerunner in the life science distribution industry.
Customer Support Executive (in-door)
Brief Job Description:
Perform sales administration and provide marketing support to the sales team.
Be well versed with company products and services by having a good understanding of workflows supporting these products.
Maintain a high level of customer care and satisfaction with good and professional communication skills.
Responsibilities:
Handle a diverse range of daily sales administration duties such as sales enquiries, quotations, customer orders, and reports.
Manage customer orders through timely delivery and customer-provided delivery schedules.
Ensure accurate processing of orders.
Communicate and coordinate with internal departments on shipping information.
Provide support on freight forwarders' quotations to regional distributors/customers.
Inventory management - plan, monitor inventory levels, and allocate stocks.
Liaise with suppliers to plan for shipment and handle shipment discrepancies.
Maintain good upkeep of price lists, brochures, catalogs, or other sales promotional materials and samples requests.
Requirements:
Possess GCE “O” level or higher, with a good command of English.
High level of computer skills (especially MS Word and Excel).
Independent personality with good communication skills. Able to work and interact well with both internal & external parties. Meticulous with paperwork.
Must be a team player.
Benefits:
5-day work week. Medical and insurance benefits.
A salary package commensurate with qualifications and experience will be offered to secure the right person for the above position.
Interested applicants are invited to email their resume with a photograph to
Please DO NOT email to any of our other email addresses.
(We regret that only shortlisted candidates will be notified).
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