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Enterprise Voice Engineer

4 weeks ago

Singapore IKAS INTERNATIONAL (ASIA) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Work with Voice Engineering team and follow guidelines and instructions from voice engineering team to support project / voice services.
  • Work with component support teams (e.g., Voice Operation, PMO, Server and Storage) to coordinate activities.
  • Follow the prescribed change process to schedule change and ensure proper documentation
  • Perform NICE system upgrades and Life Cycle Management.
  • Schedule vendor resources to perform works during off-hours and ensure all required parties are engaged via change process
  • Work with vendors (e.g., NICE / IPC / Cisco on-site support) to have end-to-end voice recording service delivery / testing
  • This role will be part of a team covering our daily business hours and will also be part of an ad-hoc support covering evenings and weekends for project related activities
  • Provide documentation for engineering support

Requirements

  • Experience working in some manner within at least one of the following portfolios.
  • NICE Voice Recording Upgrades / Migrations and Life Cycle Management.
  • Managing NICE Playback Systems.
  • Deploying Mobile Voice Recording.
  • Enabling Voice Recording Encryption services.
  • Ability to manage and communicate effectively with stakeholders
  • NICE Product Certification
  • Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
  • Provide broad technical view across platform, identifying technical dependencies, issues, risks, and impact on production Voice Recording environment
  • Deliver integration standards to reduce operational risk and deliver operational excellence
  • Define detailed technical requirements and scope of work for vendor or bank team for implementation
  • Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance
  • Assess impact of issues and/or regulatory requirements on product and production environment
  • Support automation initiatives with goal of delivering service excellence and meeting compliance requirements
  • Provide Voice Recording Application Management
  • Partner with regional Compliance officers, Audit, Global Information Security, Networks, and Technology Organization.
  • Proficiency in tools such as - Microsoft Project / Project Plan creation and management
  • Experience in Enterprise voice solutions/services and basis knowledge of server OS / configuration

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.


Tell employers what skills you have

Switches
UC
Telephony
QoS
PMO
Surveillance
Voice Services
Application Management
Engineering Support
VoIP
Routers
Technical Leadership
Encryption
Service Excellence
Audit

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