Voice and Unified Collaboration Engineer

4 weeks ago


Singapore PEOPLEBANK SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Voice and Unified Collaboration Engineer

  • 12 months contract, renewable
  • Hybrid work arrangement
  • Work location: One Changi City

Our Client

  • Leading ICT provider company

The Opportunity

  • Evaluate the efficiency and performance of collaboration tools used in the bank, such as CUCM, Unity, UCCX, Nice NTR, MS Teams and Webex.
  • Support in implementing new technologies to enhance efficiency and quality of bank collaboration tools, such as MS Teams Voice, Webex Calling, Cisco CUCM and Trading Phone Systems.
  • Identify and implement vulnerability fixes in Voice Systems and Unified Collaboration Tools and ensure that the voice systems are up to date and secure.
  • Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.
  • Document and maintain voice system configurations, policies, procedures, and best practices.
  • Design and architect voice solutions that meet the business needs and objectives of the bank, and align with the voice engineering standards and best practices.
  • Ensure compliance with the financial services regulatory requirements, such as PCI-DSS, GDPR, MAS TRM, BNM RMiT and other relevant Technology Risk and Governance Guidelines in the region in relation to voice systems.

Your Background

  • Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
  • Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
  • At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
  • Advanced knowledge of LAN/WAN connections and network protocols.
  • Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and meet deadlines.


Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.


Tell employers what skills you have

Switches
WebEx
ICT
Ability To Work Independently
Architect
LAN/WAN
Routing
Cisco
Unity
Compliance
Networking
Cisco Voice
Routers
Regulatory Requirements
Microsoft Teams
Financial Services
Technical Support

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