Avp, Senior Voice Engineer

2 weeks ago


Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full time

Responsibilities:

  • Prepare design specification schematics as per customer requirement and provide appropriate enterprise solutions for architecture.
  • Coordinate with technicians and perform installation and migrations of various technology solutions within the voice network.
  • Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects.
  • Monitor efficient working of all complex and multifaceted voice and telephony projects.
  • Perform research and develop new technologies and evaluate work of support suppliers.
  • Responsible for support, maintenance and upgrade of business communications and I.P. telephony exchange.
  • Analyse customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
  • Collaborate with internal staff and supplier and develop product integration strategies.
  • Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
  • Coordinate with vendors, analyse appropriate product offering and develop new products and services for the network.
  • Assist management with all high priority projects and prepare technical presentations.
  • Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
  • Design and execute various Cisco Unity configurations and provide support to Unified Messaging.
  • Monitor all customer inquiries and ensure appropriate resolution of same.
  • Plan network capacity for network and perform troubleshooting on existing network.
  • Analyse all security problems on network and develop new technologies to cater it.
  • Support business units on voice recording and retrieval requirements for audit and disputes.

Job Requirements

  • Bachelor's degree with min. 2 years' work experience in a bank or FI.
  • Min. 35 years' experience supporting CISCO voice architecture.
  • Must be familiar with supporting IP telephony and desktop mobile devices and services (iphones, ipads, WebEx, Zoom etc).
  • Experience in supporting trading floor and operations voice services and recording recovery.
  • Experience in support function within the voice/telecom industry and has worked with vendors and carriers, SIP/VOIP etc.
  • Knowledge and experience in general LAN/WAN networking.
  • Good communication, interpersonal and presentation skills.
- **Require occasional weekend work.
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