Junior Voice Network Engineer

3 weeks ago


Singapore Rapsys Technologies Full time

Job Description:
Roles & Responsibilities

Responsibilities:

  • Manage post implementation support issues i.e fault call tickets
  • Conduct post implementation review as part of quality process
  • Participate in regular operations review meetings, including operational issues, tickets review etc.
  • Conduct internal training as part of knowledge sharing
  • Prepare network/voice analysis reports, including findings with analysis
  • Provide Level 2/3 operations support for network and voice infrastructure
  • Perform changes to the Network/Voice inline with the organization's Change Management processes
  • Ensure compliance with policies, processes and standards, both internal and clients' organization
  • Bimonthly afterhours standby support (24x7) for a week

Requirements:

  • At least 12 years relevant experience in IT/networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions
  • Experience from System integrator environment
  • Strong knowledge of Cisco Voice and Cisco Contact Center Enterprise and Express
  • Strong Knowledge of IVR, Contact Center, network routing & switching technologies
  • Can work extended hours and on duty
  • Willing to work hard and eager to learn about new technologies
  • Polite and able to communicate well to clients
  • Analytical and possess good troubleshooting skills
  • Preferred Requirements
  • Hands on experience in the following products:
  • Cisco CUCM, CUC, Finesse, CUCS, UCCX/ UCCE
  • Cisco gateway
  • Cisco UCS/ Hyperflex
  • Customized and Outofbox CCVB, CVP, IVR developing
  • Customized CUIC reporting
  • Verint Recording, QM, WFM, WFO
  • Verint Voice Biometrics and Logger, Voice Analytics
  • Avaya Call Management System (CMS), Avaya Experience Portal (IVR/AEP), Communication Manager
  • Avaya IP Telephony systems, PBX, MM
  • Genesys PureEngage/ Pure Cloud
  • Fortinet and Aruba

Job Type:
Contract

Contract length: 12 months

Schedule:

  • Monday to Friday

Experience:

  • IT/networking industry: 1 year (preferred)


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