Voice and Unified Collaboration Engineer

4 weeks ago


Singapore GOLDTECH RESOURCES PTE LTD Full time
Roles & Responsibilities

Job Decription:

  • Evaluate the efficiency and performance of collaboration tools used in banks such as CUCM, Unity, Nice NTR, MS Teams and Webex.
  • Support in the implementation of new technologies to enhance efficiency and quality of SMBC collaboration tools such as MS Team Voice, Webex Calling, Cisco CUCM and Trading Phone system.
  • Identify and implement vulnerability fixes in voice system and Unified Collaboration Tool to ensure that the voice systems are up to date and secure.
  • Troubleshoot and resolve voice-related issues and incidents and provide technical support to end-users and stakeholders.
  • Document and maintain voice system configuaryions policies, procedures and best practices.
  • Design and architect voice solutions that meets business needs and objectives of the bank to aligh with the voice engineering standards and best practices.
  • Ensure complance with financial service regulatory reqirements such as PCIDSS, GDPR, MAS TRM , BNM RMiT and other relevenat Technoogy Risk and Givernance.

Requirements:

  • Bachlor's degree in computer science, enginering or any related field, or equivalent work experience.
  • Certified in Cisco, Microsoft or other relevant technologies is preferred.
  • Expert knowledge of Microsoft Teams, Team voice, SBC, CUCUM V11.5/14x, CUC, UCCX and Nice Recording NTR/NTR - X
  • Advanced knoewledge of LAN/WAN connection and network protocols.
  • At least 3 years of experience in MS Team Direct Routing/Operator Connect, Teams Voice / SBC implementation of similar technologies.
  • Knowledge in Ciso Webex, Cisco Cube / SBC and IPC system.
  • Excellent communication, collaboration and problem-solving skills
  • Abile to work independently and as part of a team.
  • Ability to work under pressure and meet deadlines.

Please send your detailed resume in MS Word format to : resume@goldtecHRs.com


Stating your notice period / earliest available commencement date, Current & expected salaries.


Applicants with more relevant years of hands on experience will be considered for senior roles.


Tell employers what skills you have

WebEx
Architect
Routing
MS Word
Compliance
Cisco Voice
Unified Communications
Regulatory Requirements
Microsoft Teams
Technical Support

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