L2 Application OPS Engineer

3 weeks ago


Singapore KRIS INFOTECH PTE. LTD. Full time
Roles & Responsibilities

Job Description:

Performing all run activities in respect of CA-CIB process, ensuring :

- SLA and priorities are respected

- Appropriate reaction, in line with the severity of an incident or escalation.

- CA-CIB process are dully followed (service request, change, incident, problem management)

- Management of technical issues, escalations and ensuring good level of delivery

- Primary operational technical support and assist the functional support teams

- Good collaboration between various teams within ITS and also BLI

Continuous improvement of service:

- Propose improvement and solution to reduce repetitive tasks

- Improving complex operations (DRP, Migrations, Major maintenance etc.)

- Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)

- Reducing time-to-market by implementing CICD pipelines where possible

- Improve and standardize existing workflow processes and framework

- Bridging the gap between Dev and Ops

Managing knowledge within the team:

- Share the knowledge within AS teams through the WIKI

- Promoting knowledge sharing within the organization (trainings, documentations etc.)

Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).

- Act as global coordinator main events.

- Review of major releases roadmaps

- Ensure post checks are documented, performed and report is shared

Requirements:

  • Requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional:

  • No functional skills required. Experience in a banking environment is obviously a plus.

Technical and process Preferred:

  • Minimum 3 years of experience with UNIX environments.
  • Minimum 3 years of experience in scripting languages such as Python, Powershell.
  • Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.
  • Experience with task schedulers such as Control-M.
  • Good understanding of IT ecosystems and application architectures.

Knowledge about:

  • CICD pipelines, ITIL practices, Agile practices, Lean.
  • Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus.

Rotational shifts:

  • Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).
  • On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.
Tell employers what skills you have

Kubernetes
Pipelines
Powershell
Documentation
Agile
Scripting
Unix
Production Support
Python
Dynatrace
Kibana
Wiki
Banking
Product roadmap
Docker
Training
Gitlab
Ansible
Infrastructure Support
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