APAC Regional Operations Director

3 weeks ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Roles & Responsibilities

APAC Regional Operations Director

KEY RESPONSIBILITIES

  • The role is responsible for shaping and forming facility operations account strategy and executing the resulting business plans with both direct and indirect APAC reports and through peers on the account.
  • Works collaboratively across all account service lines (APAC and sometimes Global) contributing to the continued successful performance of the APAC and Global Account
  • Ensure service delivery is of high quality, exceeding the clients' expectations, exciting and delighting our customers every day.
  • In collaboration with the client and through the wider facility operations team, develops, manages and implements Voice of the Customer (VOC) feedback solutions to raise the bar on service delivery.
  • Builds and leads high performing teams by hiring, attracting and retaining a team of top talented employees; improving team performance through regular coaching and feedback; providing recognition and developing talent towards their next career step.
  • Understands the client's key business drivers with the ability to look around corners, displaying agility and the ability to focus teams on the key priorities
  • Embody the firm's values and core behaviors of collaboration, integrity and excellence.
  • Display a proactive approach to advancing both JLL's and the client's diversity and inclusion objectives.
  • Deliver financial results.
  • Support the client's growth to extend beyond existing service lines and/or geographies.
  • Contributes to the growth of the company becoming an internal reference for best in class service delivery that can be leveraged across JLL's business.
  • Working with Regional Functional Leads/Subject Matter Experts (SME) to support and deliver programs, policies and processes across the region and globally.
  • Support the APAC Account Director to drive and achieve goals and objectives including P&L, risk, compliance, people, sustainability, etc.
  • Deliver SLAs & KPIs for the account.
  • Make fact-based decisions using multiple data sets and use root cause analysis to drive improvement and correction of errors.
  • Be a delegate for the APAC Account Director as needed.

Business Strategy

  • Work with the APAC Account Director in defining the regional account strategy.
  • Work with the region in defining the goals and objectives.
  • Represent facilities operations in internal and external networking forums and client functions.

Financial Management & Cost Control

  • Working with the APAC Account Director to drive the operational review process and facilitate the provision of accurate financial and commercial management information as required on a monthly basis.
  • In conjunction with the Finance Lead, support the preparation of accurate budgets and forecasts
  • Accountable with the Finance Lead to achieve the business financial objectives and associated KPIs.

Client/Stakeholder Management

  • Develop strong relationships with client's key representatives and local stakeholders within the region.
  • Build a strong relationship with the client developing trust, demonstrating ownership of all IFM issues, including driving innovation and change management.
  • Develop strong relationships across the JLL IFM platform and the industry.
  • Ensure a pro-active approach to understanding the client's changing priorities and to remain abreast of current strategy, thinking, policies and procedures.
  • The Regional Operations Director is a proven relationship builder and team player, a key member of the APAC Account Leadership team with a customer obsessed approach, driving cross-functional collaboration and coordination.

Develop & Lead High Performing Teams

  • Align the team with client priorities and the account's vision and strategy.
  • Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
  • Understand the strengths, opportunities and skill sets of the team and improve performance and productivity through regular coaching and feedback.
  • Work with APAC Account Director and regional SMEs in defining and driving performance management
  • Identify any gaps in skill sets or resources required to achieve account goals.
  • Ensure career succession plans are in place for key personnel in the regional team and proactively manage these to avoid operational disruption
  • Develop and maintain empowered, pro-active team culture

ABOUT YOU:

  • Extensive experience in leading large and diverse IFM teams in a complex account structure, managing teams across multiple countries and/or multiple functions in APAC, or Globally (ideally large country or small cross-country account experience, looking for next level of responsibility with a large, complex account).
  • Strong general management experience in business and operations, with experience in Property and/or Facilities/Workplace Management.
  • Practical working knowledge of up-to-date tools and processes within IFM and real estate.
  • Demonstrates a sound understanding of risk management across a complex, multi-site, international property portfolio.
  • Running schedules, budgets, contracts, invoices, processes.

SKILLS & ABILITIES

  • Outstanding leadership skills
  • Comfortable dealing with a high level of ambiguity
  • Strong communication and presentation skills with the ability to persuade, influence and partner to achieve goals
  • Evidence of strong interpersonal skills to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client, and external contacts
  • Strong cultural awareness: unwavering ethical standards; drives excellence and is innately collaborative. Understands how to be effective operating across geographies and cultures
  • Proficient planning and organizational skills
  • Able to lead and inspire, guide and coach, and develop the performance of the team
  • Demonstrable capability to deal with ambiguity and solve complex problems effectively; knows when to escalate
  • Proven ability to employ holistic, Strategic, Think Big, Move Fast approaches and looks at long term solutions
  • Ability to lead and implement change
  • Ability to make thoughtful decisions at pace
  • Commercially and financially astute
  • Awareness of the value and importance of equality and diversity
  • Languages: candidates must have strong business-level English language skills. Knowledge of additional languages is an advantage
Tell employers what skills you have

Coaching
Sustainability
Commercial Management
Budgets
Change Management
Financial Management
Property
Risk Management
Business Strategy
Presentation Skills
Real Estate
Performance Management
Cost Control
Service Delivery

  • Regional Finance Director

    3 days ago

    Singapore BCW APAC Full time

    **The Role**: As a Regional Finance Director, you will report directly to the APAC Chief Financial Officer and will be responsible for providing high-quality strategic and technical advice on all business matters. You will demonstrate a growth mindset and proactively collaborate with finance teams across the markets in the APAC to maintain sound business...

  • Apac Regional Operations Director

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. KEY RESPONSIBILITIES The role is responsible for shaping and forming facility operations account strategy and executing the resulting business plans with both direct and indirect APAC reports and through peers on the account. Works collaboratively across all account service lines (APAC and sometimes...

  • Regional Director

    4 hours ago

    Singapore ROBOCASH PTE. LTD. Full time

    **Regional Director (APAC) **Responsibilities**: - Managing PDL business within the region; - Increasing business efficiency and reducing costs; - Responsibility for the net profit of the products; - Development and implementation of a multi-product strategy; - Initiating and ensuring the exchange of the best practices and their implementation; - Management...

  • Apac Regional Compliance Program Director

    1 day ago

    Singapore Johnson & Johnson Full time

    The Director, Program Management and Regional Office, is a core member of the Innovative Medicine APAC Health Care Compliance (HCC) Regional Leadership team and the Innovative Medicine Global HCC Program Management, reporting directly to the APAC Regional Sector Lead. The Director will be responsible for strategic oversight, driving operational excellence,...

  • Regional Counsel, Apac

    1 day ago

    Singapore AIG APAC HOLDINGS PTE. LTD. Full time

    **Who we are** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...

  • Air Freight Director

    2 days ago

    Singapore PSA BDP Full time

    About the JobWe are seeking an experienced Air Freight Director - APAC Region to join our team at PSA BDP. As a key member of our management team, you will be responsible for leading our air freight operations in the Asia Pacific region.

  • Regional Sales Director

    2 weeks ago

    Singapore QuickNode Full time

    QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. We are a global remote/hybrid company HQ'd in Miami, Florida. **The Role**: We are seeking an experienced and dynamic Regional Sales Director to lead our expansion efforts in the APAC region. As the Regional Sales Director, you will play a pivotal role in driving...

  • Regional Sales Director Southeast Asia

    1 week ago

    Singapore QSC APAC PTE. LTD. Full time

    **Job Description:**QSC APAC PTE. LTD. is seeking a seasoned Regional Sales Director Southeast Asia to lead our sales efforts in the region.The successful candidate will have a proven track record of success in driving revenue growth, expanding customer relationships, and developing and implementing sales strategies.This role requires a strong understanding...

  • Regional Sales Director

    2 days ago

    Singapore SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • APAC Regional Procore Administrator

    2 weeks ago

    Singapore STACK INFRASTRUCTURE APAC PTE. LTD. Full time

    Job Title: APAC Regional Procore AdministratorAbout the Job:    We are seeking an experienced APAC Regional Procore Administrator to join our team. As a key member of our project delivery team, you will play a critical role in configuring, testing, and optimizing Procore to align with regional project needs. The successful candidate will work closely...

  • Regional Fp&a Manager Apac

    1 week ago

    Singapore Kinesso Full time

    **General information**: Agency: Kinesso Job Function: Finance and Accounting Location: Singapore, Singapore Job Ref#: 13346 **Description & Requirements**: - Position Summary - **Department**:Regional Finance Kinesso, APAC **Location**: - Singapore **Reporting to**:Regional FP&A Director, APAC **Coverage**:Asia Pacific (based in Singapore) **The...

  • Field Operations

    6 days ago

    Singapore PLK APAC PTE. LTD. Full time

    **Job Overview**: The Manager, Field Operations - PLK APAC is responsible for setting brand standards and ensuring consistency across Popeyes, APAC. The position also leads strategic guest experience initiatives, develops regional training content & standards, supports implementation of market tests, and the continuous improvement of restaurant procedures &...

  • Regional Sales Director, Apac

    1 day ago

    Singapore Amplitude Full time

    **Regional Sales Director, APAC** Amplitude is the pioneer in digital optimization software. More than 1,700 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armor rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven...

  • Director of Operations, Apac

    4 hours ago

    Singapore DIGITAL SERVICES SG FOUR PTE. LTD. Full time

    For this newly created role, we are looking for an experienced **Director of Operations, APAC **to set up, oversee and scale our regional operations. You will wear many hats - from meticulous planning, to creating and driving operational efficiencies in processes and above all, be a strong leader driving the business forward. **Job Scope**: - Reporting...

  • Regional Demand Planner, APAC

    4 days ago

    Singapore Midea APAC Full time

    Direct message the job poster from Midea APAC Responsible for improving the quality of the sales forecasting, PSI (purchase, sales and inventory) and inventory management in the APAC overseas BU's. Design and deploy process improvements and train BU's on the PSI process and the use of the PSI system. Work Hours: Mon-Fri, 9am-6pm Office Location: 158 Cecil...

  • Director of Financial Operations, Apac

    2 days ago

    Singapore SpaceX Full time

    SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. **DIRECTOR OF FINANCIAL OPERATIONS, APAC** As the company expands its...

  • Apac Medical Affairs Director

    1 week ago

    Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-18902-2 **Contact** Roselle Cuntapay **Posted** about 1 hour ago Currently recruiting for an APAC Medical Affairs Director to work for this Medical Device organization focusing on the Ophthalmology space. - This is a leadership position...

  • Apac Retail Excellence Director

    6 days ago

    Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full time

    **THE ROLE** An exciting regional role focused on APAC and China with a strong focus on delivering trade strategies at a regional level. The APAC Retail Excellence Director collaborates with corporate and local retail teams to improve retail performance and retail excellence across the Asian markets through effective training and operation. This role would...

  • Regional Managing Director

    1 day ago

    Singapore ASL Global Full time

    **Job Purpose** The Regional Managing Director will lead the teams that are dedicated to the servicing of the day-to-day business and our customers across the APAC region. The Regional Managing Director needs to be commercially focused and take accountability for all operational activity ensuring the delivery of expected services, revenue and margin...

  • Director, Underwriting

    4 hours ago

    Singapore NEW ASURION SINGAPORE PTE. LTD. Full time

    **JOB PURPOSE** The Director, Underwriting for Asia Pacific (APAC) region will report to the Sr. Director of Underwriting and will work collaboratively as part of a cross function team supporting the needs of Asurion’s APAC leadership team. The Director will be responsible for serving as a strategic business consultant, primarily focused on developing and...