Guest Services Agent

3 months ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Roles & Responsibilities

Operations

· To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival.

· To welcome and bid farewell to all VIP guest

· To develop and maintain close business contact with house guests and to provide personalized service whenever possible.

· To attend to guest's requests and complaints

· To ensure effective communication via daily briefing, weekly updates, and monthly brainstorming within the department.


Guest Services

· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.

· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.


Tell employers what skills you have

Front Office
Upselling
Microsoft Excel
Entertainment
Currency
Quality Assurance
Housekeeping
VIP
Property
Adaptability
Authorization
Transportation
Pressure
Cashiering
Communication Skills
Customer Satisfaction
Wellbeing
Customer Orientation
Hospitality
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