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Customer Service Assistant/Executive
4 months ago
Job Responsibilities
- To perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments.
- Arrange, handle & organize air import shipments to ensure on-time delivery to customers.
- Liaising with external and internal stakeholders for shipment status and handling.
- Attend to customers' requests for flight information, cargo and delivery status, permit, invoice, etc.
- Arrange custom clearance and declare permits.
- Arrange pickup/delivery to the consignee’s premises.
- Process and issue billing to customers.
- Other assignment assigned by the management.
Job Requirements
- Possess Diploma in Logistics/Supply Chain Management or equivalent
- Preferably with at least 1 year of experience in Freight Forwarding with the understanding of incoterms will be an advantage
- Proficient with Microsoft Excel
- A team player with good interpersonal and communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Exceptional customer service and follow up skills
Tell employers what skills you have
Ability to Multitask
Microsoft Excel
Interpersonal Skills
Exceptional Customer Service
Import
Freight Forwarding
Air Freight
Freight
Trucking
Communication Skills
Team Player
Customer Service