![KULICKE & SOFFA PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Manager, IT CRM Enterprise Application
4 weeks ago
Reporting to the Senior Manager, Enterprise Applications, this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business needs of the system. The Manager will work closely and collaboratively with the customer service teams to manage the implementation of CRM and run reporting and analysis. The Manager will work alongside customer service leadership to understand business requirements and provide insights into CRM solution. He/She will lead a team of analysts and developers to drive and manage multiple applications projects. This position is accountable for ensuring continuity and successful delivery of functional services to users throughout the organization.
Job Description
- Provide regular and ad-hoc reporting as required to support the operational excellence of the Customer Service organization.
- Oversee the support backlog within the platform and prioritize, resolve and escalate as appropriate.
- Oversee operational tickets and help triage high priority items as necessary.
- Assist Product and Services business unit in the design, development, and implementation of scalable, innovative solutions leveraging the platform.
- Assist Product and Services business unit in the design of seamless integration among back-office applications.
- Document business requirements, process flows, new functionality requests, and SOPs/training material.
- Ensure that the solutions are in compliance with Company’s Enterprise & Security Reference Architecture and facilities any exceptional processes.
- Monitors the service level performance and addresses user satisfaction gaps and issues.
- Prepare project development cost estimates, budgets and schedules.
- Provides mentoring and coaching to team members; motivates and identifies opportunities for learning and development.
- Proven experience working with all levels including sales management, service management, and senior executives, and provide key insights from the data to improve overall customer service effectiveness and efficiency.
- Proven experience working with and leading senior technical contributors.
- Any other projects as assigned from time to time.
Experience and Qualification Requirements
- Minimum 8 years relevant experience including at least 3 years at Managerial level with global sites implementation.
- Experience in CRM software, preferably Oracle Fusion
- Experience in Manufacturing / Electronics / Semiconductor industries preferred.
- Experience in project management, preferably with PMP or Certified SCRUM Master
- Minimum recognized Degree in Computer Science / Information Technology or its equivalent
- Able to communicate effectively and be an effective team manager to manage and motivate team members
- Able to work independently and adapt to a dynamic work environment
- Good interpersonal skills, customer relation and vendor management skills are essential
- Hands on leader with a positive mindset.
Company overview:
Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.
Please refer to the website for more details: www.kns.com.
Equal Opportunity:
Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
Tell employers what skills you have
CRM
Mentoring
Budgets
Vendor Management Skills
Oracle
Customer Relationship Management CRM
Information Technology
Service Level
Project Management
PMP
Manufacturing
Business Requirements
-
Senior Manager, Enterprise Applications
3 months ago
Singapore ARMSTRONG INDUSTRIAL CORPORATION LIMITED Full timeRoles & ResponsibilitiesThe Senior Manager of Enterprise Applications is a strategic role responsible for leading the development, implementation, and ongoing management of Armstrong Industries' suite of enterprise applications. This includes ERP, CRM, SCM, BI tools, and other critical business systems.This role encompasses not only the stewardship of these...
-
Senior Manager, Enterprise Applications
3 months ago
Singapore ELITEZ & ASSOCIATES PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary: Salary Range: Up $13,000 + AWS + VB Central, travel frequently is required 5 days working dayJob Responsibilities: Strategic Leadership and Vision: Develop and execute a strategic roadmap for enterprise applications that aligns with the company's business goals and technological advancements. Lead the evaluation,...
-
Enterprise Application Developer
1 month ago
Singapore Robert Walters Full timeA unique Enterprise Application Developer job opportunity has just become available at a large international company within the manufacturing industry in Singapore. About the Enterprise Application Developer Role: In this business critical role, you will be responsible for IT support delivery within the APAC region whilst collaborating closely with teams...
-
Enterprise Application Developer
4 weeks ago
Singapore Robert Walters Full timeA unique Enterprise Application Developer job opportunity has just become available at a large international company within the manufacturing industry in Singapore. About the Enterprise Application Developer Role: In this business critical role, you will be responsible for IT support delivery within the APAC region whilst collaborating closely with teams...
-
Application Developer
3 months ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeBe key point of contact for technical aspect with focus on delivering banking systems and solutions. Implement Microsoft Dynamics application instance; analyze the impact on current/new system, research problems and design and implement optimal solutions. Maintain an awareness of the latest technological trends and developments in order to introduce new...
-
Application Developer
4 weeks ago
Singapore TANGSPAC CONSULTING PTE LTD Full timeBe key point of contact for technical aspect with focus on delivering banking systems and solutions. Implement Microsoft Dynamics application instance; analyze the impact on current/new system, research problems and design and implement optimal solutions. Maintain an awareness of the latest technological trends and developments in order to introduce new...
-
CRM Application Developer
2 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timePresently we have a Job Opening for a CRM Applications Developer position with one of our clients in Singapore2.Primary Skills: CRM ApplicationsSkills RequirementMicrosoft Dynamics 365 Customer Engagement (CE) Core Development
-
CRM Manager
4 weeks ago
Singapore Organon Full timeJob DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...
-
CRM Manager
1 month ago
Singapore Organon Full timeJob DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesKey Job Purpose: The ideal candidate is a team player who will be responsible for working with the consultant and business user in various business areas such as Sales, Marketing and Service. Scope of responsibility includes providing 1st level support, change management, solution design, testing and deployment of solution for...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeRoles & ResponsibilitiesKey Job Purpose: The ideal candidate is a team player who will be responsible for working with the consultant and business user in various business areas such as Sales, Marketing and Service. Scope of responsibility includes providing 1st level support, change management, solution design, testing and deployment of solution for...
-
CRM Application Support
4 weeks ago
Singapore ESET ASIA PTE. LTD. Full timeRoles & ResponsibilitiesFor more than 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give consumers and businesses the peace of...
-
CRM Application Support
1 month ago
Singapore ESET ASIA PTE. LTD. Full timeRoles & ResponsibilitiesFor more than 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give consumers and businesses the peace of...
-
CRM Manager
2 weeks ago
Singapore Page Personnel Full timeDiversity and Inclusion Career progressionAbout Our Client:Global luxury Brand You will take the lead in driving the CRM strategic initiatives and overseeing the CRM operations Manage the CRM projects and events Improve the credibility of staff through coaching and direct support Schedule CRM activities for Asia in collaboration with marketing team Strategy...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeAt our company, we are currently looking for a CRM System Analyst to join our teamJob Description:Responsible for providing an exceptional User experience, including onboarding, licenses/permissions assignment, and conducting end-user training.Offering 1st level support to business users within the Asia Pacific region by providing technical support,...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeJob Description: Responsible for User experience, including onboarding, licenses/permissions assignment and conduct end user training. Perform 1st level support to business user within Asia Pacific by providing technical support, analysis of issue and problem resolution. Work with the business process owner/expert including other business application users...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeJob Description:Responsible for User experience, including onboarding, licenses/permissions assignment and conduct end user training.Perform 1st level support to business user within Asia Pacific by providing technical support, analysis of issue and problem resolution.Work with the business process owner/expert including other business application users...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeJob Description: Responsible for User experience, including onboarding, licenses/permissions assignment and conduct end user training. Perform 1st level support to business user within Asia Pacific by providing technical support, analysis of issue and problem resolution. Work with the business process owner/expert including other business application users...
-
Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full timeJob Description:Responsible for User experience, including onboarding, licenses/permissions assignment and conduct end user training.Perform 1st level support to business user within Asia Pacific by providing technical support, analysis of issue and problem resolution.Work with the business process owner/expert including other business application users...
-
Enterprise Application Support
2 months ago
Singapore A-IT SOFTWARE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Objectives· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.· To own issues and initiatives in the...