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System Administrator, Business Application Management, CRM
4 months ago
Job Description:
- Responsible for User experience, including onboarding, licenses/permissions assignment and conduct end user training.
- Perform 1st level support to business user within Asia Pacific by providing technical support, analysis of issue and problem resolution.
- Work with the business process owner/expert including other business application users (S/4, Concur etc.), to implement functions and features of D365 as needed including but not limited to workflows, plugin, data imports and exports, automation, and optimization.
- Interact with business owners/users including other business application users (S/4, Concur etc.) to understand & gather business requirements and translate those requirements into a solution design.
- Analyze existing business processes and working with business owners/ users including other business application users (S/4, Concur etc.), to identify opportunities for improvements, perform gap analysis, document and translate business requirements into well-architected technical specifications and solutions.
- Perform System Testing and prepare User Acceptance Test Script for developed solution.
- Participate in migration and release management processes and perform other Dynamics system admin duties as needed.
- Accountable for properly following all IT standards, processes, updating all system documentation and methodologies as applicable including but not limited to CSV and JSOX Standard.
Job Requirements:
- Diploma or Degree in Computer Science, Information Technology, Business Administration, Industrial Engineering or equivalent.
- At least 3 years of experience in supporting and implementing CRM system.
- At least 3 complete life cycle of CRM implementation.
- Experience in CRM administration, workflows, plugins and form customization.
- Experience in customization, configuration and development of 365 applications.
- Basic knowledge and hands-on experience with JavaScript, MS SQL, MS CRM SDK, C# NET
- MS Office - Word, Excel (include Pivot table), PowerPoint
- Power Platform, MS Visual Studio, Power BI
- Have experience using Project, Visio, JIRA and Managed Engine
- Travel requirements: 20% - 40% a year
