CRM Implementation Specialist
2 weeks ago
We are seeking a highly skilled CRM Implementation Specialist to join our team at JONDAVIDSON PTE. LTD. as a Dynamics 365 CRM Expert. The ideal candidate will have a strong background in business process analysis and CRM implementation.
Key Responsibilities:- CRM Implementation and Configuration: Analyze business processes and recommend CRM solutions, customize and configure Dynamics 365 CRM to meet business requirements, design workflows, business rules, and automation within the CRM, and integrate CRM with other business applications.
- Requirements Gathering and Solution Design: Collaborate with internal teams and clients to gather functional and technical requirements, develop detailed documentation, including system requirements, process flows, and solution designs, and translate business requirements into technical specifications for development.
- Development and Customization: Develop custom plugins, workflows, and reports using C#,.NET, and Power Platform tools, implement custom CRM solutions using JavaScript, web services, and API integrations, and develop Power BI dashboards for reporting and analytics.
- User Training and Support: Provide end-user training and create user guides for system usage, troubleshoot issues and provide technical support to end-users, and perform regular system maintenance, upgrades, and patches.
- Testing and Deployment: Perform unit testing and assist in UAT, deploy solutions and ensure successful implementation in the live environment.
- Performance Monitoring and Optimization: Monitor CRM system performance and optimize processes, implement best practices for system configuration and data management.
- Education: Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Experience: Minimum 3-5 years of experience working with Microsoft Dynamics 365 CRM, experience in CRM implementation, administration, and support, and strong knowledge of REST APIs and PowerApps.
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