![A-IT SOFTWARE SERVICES PTE LTD](https://media.trabajo.org/img/noimg.jpg)
Enterprise Application Support
2 months ago
Job Objectives
· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.
· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.
· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.
· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.
Key Responsibilities
· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space
· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders
· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs
· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements
· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved
· Participate in annual DR/BCM activities or infrastructure-related upgrades
· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams
· Be the important bridge between Users and Development team and provide regular updates to all relevant parties
· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change
· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production
· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes
· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users
· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment
· Identify areas of improvement to drive down the support volume
· Perform system monitoring and set up alerts to improve incident resolution times
· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.
· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.
Key Requirements
· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
· Strong analytical and good problem-solving skills
· Ability to work in a fast-paced and team-oriented environment
· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.
Must have:
· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software
· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M
Good to Have:
· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred
Tell employers what skills you have
Control M
Requirements Gathering
BMC
Change Management
BMC Remedy
Investigation
Scripting
Unix
Service Level
Logging
Control M Enterprise
Teamoriented
Windows
Change Control
ITIL
Bridge
Incident Management
Technical Support
-
Singapore Ambition Full timeOur client is a leading financial services institution with over 70 years of history and enjoys a strong global presence, with their APAC headquarters based in Singapore. They are also a well-known household brand amongst customers across the region.Due to head expansion, they are currently looking for a Director, Head of Enterprise/Corporate Technology...
-
Enterprise Application Developer
1 month ago
Singapore Robert Walters Full timeA unique Enterprise Application Developer job opportunity has just become available at a large international company within the manufacturing industry in Singapore. About the Enterprise Application Developer Role: In this business critical role, you will be responsible for IT support delivery within the APAC region whilst collaborating closely with teams...
-
Enterprise Application Developer
4 weeks ago
Singapore Robert Walters Full timeA unique Enterprise Application Developer job opportunity has just become available at a large international company within the manufacturing industry in Singapore. About the Enterprise Application Developer Role: In this business critical role, you will be responsible for IT support delivery within the APAC region whilst collaborating closely with teams...
-
Senior Manager, Enterprise Applications
2 months ago
Singapore ARMSTRONG INDUSTRIAL CORPORATION LIMITED Full timeRoles & ResponsibilitiesThe Senior Manager of Enterprise Applications is a strategic role responsible for leading the development, implementation, and ongoing management of Armstrong Industries' suite of enterprise applications. This includes ERP, CRM, SCM, BI tools, and other critical business systems.This role encompasses not only the stewardship of these...
-
Senior Manager, Enterprise Applications
3 months ago
Singapore ELITEZ & ASSOCIATES PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary: Salary Range: Up $13,000 + AWS + VB Central, travel frequently is required 5 days working dayJob Responsibilities: Strategic Leadership and Vision: Develop and execute a strategic roadmap for enterprise applications that aligns with the company's business goals and technological advancements. Lead the evaluation,...
-
PMO Manager
4 weeks ago
Singapore PEOPLESEARCH PTE. LTD. Full timeRoles & ResponsibilitiesPMO Manager (Enterprise Applications)In view of business expansion, our esteemed client is seeking a PMO Manager (Enterprise Applications) to be the overall driver for the development, planning, managing and tracking of Enterprise Applications projects’ activities. Job Responsibilities: Ensure that all projects are delivered within...
-
PMO Manager
1 month ago
Singapore PEOPLESEARCH PTE. LTD. Full timeRoles & ResponsibilitiesPMO Manager (Enterprise Applications)In view of business expansion, our esteemed client is seeking a PMO Manager (Enterprise Applications) to be the overall driver for the development, planning, managing and tracking of Enterprise Applications projects’ activities. Job Responsibilities: Ensure that all projects are delivered within...
-
Application Support Analyst
1 week ago
Singapore Peoplebank Full timeApplication Support Analyst 12 months contract Hybrid work arrangement Work location: CBD areaOur Client Our client is one of the leading IT enterprise cloud computing company Ranked as Fortune "100 Best Companies to work for"The Opportunity Manage a fastpaced queue of support requests, driving all issues to resolution with a strong focus on customer...
-
Enterprise Application Manager
1 week ago
Singapore Jenoptik AG Full timeJenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.:Join our team and help to shape our future with lasting effect.:Enterprise Application Manager: Job ID: 1538 Location: Singapore, SG Date: Feb 7, 2023About Jenoptik:At...
-
Manager, Enterprise Applications
1 week ago
Singapore Maxeon Full timePowering Positive ChangeIn a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the...
-
Application Support Analyst
3 months ago
Singapore GMP Full timeApplication Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...
-
Application Support Analyst
4 weeks ago
Singapore GMP Full timeApplication Support Analyst ( Payment, Banking | Changi )Responsibilities Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System Support the Incident Manager in ensuring...
-
Application Support Analyst
2 months ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...
-
Application Support Analyst
1 week ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...
-
Application Support Analyst
4 weeks ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...
-
Manager, IT CRM Enterprise Application
4 weeks ago
Singapore KULICKE & SOFFA PTE. LTD. Full timeRoles & ResponsibilitiesReporting to the Senior Manager, Enterprise Applications, this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business...
-
Manager, IT CRM Enterprise Application
2 months ago
Singapore KULICKE & SOFFA PTE. LTD. Full timeRoles & ResponsibilitiesReporting to the Senior Manager, Enterprise Applications, this position is responsible for providing vision, leadership, planning, project coordination and management for the development of a cost-effective Customer Relationship Management (CRM) while concurrently facilitating efficient operations to meet current and future business...
-
Enterprise Support Specialist
1 week ago
Singapore Stripe Full timeEnterprise Support SpecialistWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have...
-
Endur Application Support
1 week ago
Singapore Hunter Bond Full timeWe have a unique opportunity to join a Multi-national FinTech Firm as an Application Support Analyst, you will be an integral part of their Technology team, supporting enterprise-wide systems critical to the commodities industry.This role involves a mix of monitoring, support, release management, and DevOps responsibilities.Key Responsibilities: Ensure...
-
Application Support Analyst
3 months ago
Singapore Experis Full timeLocation: Changi Business Park Industry: Banking environment ResponsibilitiesResponsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2 support and troubleshooting for production incidents and critical system interface through Automation and Workflow systems. Support the Incident...