L2 Desktop Support

3 weeks ago


Singapore EAMES CONSULTING GROUP (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities


Our client is an renowned international financial institution who is seeking for an L2 Desktop Support to cover the APAC region.


Responsibilities:

  • Provide 1st level tech support to Asia users.
  • Raise High-Severity Incident requests for major incidents.
  • Implement technical solutions for business needs.
  • Support IT projects and maintain IT support information accuracy.
  • Collaborate for continuous improvement of IT operations.
  • Coordinate with Technology staff in Asia for local IT infrastructure.
  • Handle IT governance and management tasks.
  • Provide input on technology resource needs.
  • Approve/reject local change implementations in production.

Requirements:

  • Minimum 3 years of relevant experience.
  • In-depth hands-on experience with PC hardware, mobile devices, tablets, Zoom VC system, softphones, and peripherals like printers and scanners.
  • Expertise in Windows OS, iOS, and Microsoft 365.
  • Knowledge and preferably hands-on experience in Windows Server OS, Active Directory, NetApp NAS filer, and computer networks.


If you are keen, please apply or email to Sarah at sarah.tan@eamesconsulting.com


Tell employers what skills you have

UAT
iOS
Hardware
Ticketing
Outsourcing
Active Directory
IT Governance
User Experience
VDA
IT Operations
Tuning
Windows OS
Windows Server
Networking
Operating Systems
Windows
Mobile Devices
VC
ITIL
Technical Support
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