Desktop Support Engineer L2

4 weeks ago


Singapore HUANG HE CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

The candidate must be proficient in Mandarin, to liaise with Mandarin speaking clients.


Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.


Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.


Working Hours:

Mon to Wed (Pioneer Road - 8am to 5pm)

Thurs to Fri (Macpherson- 8am to 5pm)


Tell employers what skills you have

Account Management
MacOS
Technical Documentation
iOS
Troubleshooting
Hardware
Information Technology
Vendor Coordination
Data Engineering
Logging
Service Desk
SLA adherence
Windows
Communicating with end users
Linux
Software Development
Incident Management
Technical Support
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