Email Specialist
3 weeks ago
- 1 year contract, renewable
- Central area
- Monday - Friday, office hours
- Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
- Ensure consistent and detail cases notes updated in system after each liaison with respondents.
- Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
- Ensure prompt follow-up for survey cases under pending status.
- Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
- Ensuring all potential/actual complains are acted upon within stipulate timeline.
Requirements:
- Singaporean
- At least Diploma or above
- At least 2 years of relevant customer service and emailing experience
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789
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Tell employers what skills you haveUpselling
Customer Service Oriented
Quality Management
Customer Relationships
Transparency
Good Communication Skills
Pressure
Customer Satisfaction
Human Resources
Microsoft Word
Customer Service
Job Search
Customer Orientation
Able To Work Independently
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