See more Collapse

Service Desk Agent

1 month ago

Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time
Roles & Responsibilities

No Foreign Quota Available

  • Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails
  • Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner
  • May be required to cover onsite support as and when necessary.
  • Any other administrations where required.

Requirements:

  • Preferably minimum 6 months of experience in IT service desk environment
  • Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
  • Possess good communication (written and oral) skills in English language.
  • Good telephony skills.
  • Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
  • Demonstrate initiative and tactfulness and willingness to serve
  • Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
  • Able to express oneself clearly

Work Location: Educational Institute near Upp Changi MRT station

Working Hours: Monday to Friday (8.00 am to 6.00 pm) + 2 Saturdays (8.30 am to 1.00 pm) per month

Salary: Up to $2800 (subject to qualification & relevant working experience)


EA Personnel Name: Melody Sim
EA Personnel No: R2095899
EA License No: 16C8443


Tell employers what skills you have

Outlook
Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Interpersonal Skills
Active Directory
Tactfulness
Problem Solving
Windows 7
Telephony
Service Desk
Windows
Linux
Technical Support

We have other current jobs related to this field that you can find below

  • Service Desk Agent

    3 weeks ago

    Singapore IntersoftKK Full time

    Singapore**Experience**: servicedesk**Skills**:servicedesk- Have Service Desk experience of 1-3 yearsPreferably Locals

  • Service Desk Agent

    3 weeks ago

    Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    Position: IT Support Specialist at an Educational InstituteRoles & Responsibilities:Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emailsEscalation, tracking, and resolution of all incident/service requests/problems in a professional and timely mannerMay be required to cover onsite support as and...

  • Service Desk Agent

    3 weeks ago

    Singapore ALPHAEUS PTE. LTD. Full time

    Key Responsibilities: Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level. Maintain ownership of cases and followup on reported issues until closure and gather...

  • Bell Service Agent

    3 weeks ago

    Singapore Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all...

  • Front Desk Agent

    3 weeks ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following:Organize and manage the Front Desk Counter with tact and diplomacy. Check VIP/Wedding rooms are blocked for arrival. Check room change book for any room change to follow up. Check and resolve traces. Prepare and tally showrooms available. To monitor for...

  • Front Desk Receptionist

    3 weeks ago

    Singapore Civil Service Club Full time

    CompanyCivil Service ClubDesignationFront Desk ReceptionistDate Listed15 Nov 2023Job TypeEntry Level / Junior Executive Part/TempJob PeriodFlexible Start, For At Least 1 MonthProfessionAdmin / SecretarialIndustrySocial ServicesLocation NameAddress91 Bukit Batok West Ave 2, Singapore 659206MapAllowance / Remuneration$11 hourlyCompany ProfileJob...

  • Assistant Manager, IT Service Desk Transformation

    1 month ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

  • Hiring for Service Desk Engineer

    3 weeks ago

    Singapore Rapsys Technologies Full time

    Job descriptionResponsibilities: Provides 24x7 Service Desk support as defined by first response/Tier 1 support.including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/afterduty hours on call/emergency requirements. Shift work is required.CORE COMPETENCIES: Analysing...

  • Service Desk

    3 weeks ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    This is a 12 months contract assigned to our clientWork Location: Serangoon NorthSalary Range : $2,300-$2,600Shifting Schedule1. 24 hrs rotating shift (with shift allowance for evening shift and graveyard shift)Monday-Sunday (including public holiday)Job Description:Service Desk expereinceResponsible for supporting the IT Help Desk Services organization to...

  • IT Service Desk Analyst

    3 weeks ago

    Singapore Persolkelly Full time

    Purpose:The IT Service Desk is the first point of contact for users for questions, requests, and incidents.The IT Service Desk function: Defines and deploys the ITprocesses and tooling for request, incident, change and problemmanagement for the entire ITfunction and aligns these processes with Operations and Product to aim for a consistent customer...

  • IT Service Desk Agent

    1 month ago

    Singapore ALPHAEUS PTE. LTD. Full time

    ROLE OVERVIEW:We are in need of a 1st Level Support who will be the first point of contact for our customers. Your main task is to provide top-notch customer service to address any inquiries, concerns, or complaints they may have. MAIN RESPONSIBILITIES:Responding to incoming calls and reaching out to customers via calls.Handling incoming emails...

  • Service Desk Analyst

    3 weeks ago

    Singapore OPENSOURCE PTE. LTD. Full time

    Service Desk AnalystJob PurposeDrive to closure for incidents & Service Requests tickets raised.Route issues to SMEs, vendors and act as point of contact to internal support teams and clients.Responsibilities: Diagnose and resolve technical hardware and software issues via call or remote tools. Opens, tracks, and closes trouble tickets; ensuring...

  • Guest Service Agent

    4 weeks ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay.Key Responsibilities:Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.Process...

  • Front Desk Remittance Agent

    3 weeks ago

    Singapore FAST AND SAFE REMITTANCE PTE. LTD. Full time

    Process customers' remittance orders at front desk Chinese language (written and spoken) proficiency is essential as our customers are mainly Chinese speaking. Basic English language proficiency is also required. Computer literate As our business involves exchange of difference currencies, being good at calculation is essential Able to work on...

  • Service Desk Agent

    3 weeks ago

    Singapore EMBRIO ENTERPRISES PTE. LTD. Full time

    Job Description & RequirementsResponsibilities: 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues with login and mobile app. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper...

  • Service Desk Officer

    3 days ago

    Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time

    Working location: Mapletree Business City, Pasir Panjang (Nearest MRT: Labrador Park) Contract term: 1-year contract, renewal basis 1 month completion bonus The successful candidate will be responsible for providing exceptional service desk support, incident management, and ticket escalation to ensure customer satisfaction and adherence to corporate policies...

  • Service Desk Analist

    3 weeks ago

    Singapore CARLSYS TECHNOLOGIES PTE. LTD. Full time

    Job Scope: Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) Service desk management including IT Service Request, System Change and Enhancement Prepare and present status report of IT Service delivery performance metrics to stakeholders Manage IT operational risk and issues, system...

  • Reservation Agent

    3 weeks ago

    Singapore ibis Singapore on Bencoolen Full time

    Responsible for Information desk activities (including guest queries, information, mail, and messages). Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values Lead and support all Guest Experience Initiatives within the property. Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. Maintains...

  • Service Desk Officer

    3 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Opportunity: Service Desk Officer (1 Year Contract)Location: Suntec, SingaporeWorking Hours: Office Hours (details to be confirmed)Salary Range: $3,000 - $4,000Contract Type: Contract/OutsourcedKey Responsibilities:Helpdesk Support:First-Level User Problems: Provide helpdesk support by resolving first-level user issues and...

  • Service Desk Engineer

    3 weeks ago

    Singapore Tate Asia Full time

    Service Desk EngineerSUMMARY: Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolveable by Service Desk after remote troubleshooting, the incident...