Customer Service Executive
3 weeks ago
Key Responsibilities:
- Coordinate and process administrative activities for customer service parts ordering.
- Supporting MA group internal, ASEAN, US, EU, and Global market needs.
- Liase with vendors and MA SCM for parts ordering and fulfilment.
- Liase with internal customer engineers for parts number, drawing, and technical aspect of requirement.
- To achieve SPC part sales goals in order to fulfil business needs and support company growth.
- Familiar with the roles and responsibilities of customer service coordinator roles for order desk.
- Adhere strictly to job process defined by Makino's QEHS policy to achieve to Makino quality standards.
- Enhancement of spare parts from quotation to ordering and shipment in terms of price, response and lead time.
- Assist in spare parts pricing management and to provide weekly / monthly quotation, purchasing, sales and shipment report.
- Perform accurate update of parts in / out of system and to ensure safety stock availability.
- Filing and documentation of all spare parts sales related in terms of ISO management.
- Co-ordinating with Finance in terms of payment, shipment and PGI related.
- Share knowledge with relevant people to help create a knowledge bank and learning organization.
- Mentoring and guide junior service coordinators.
Experience Required:
- Proficient in computer literate and administrative skills.
- Familiar working experience with Freight Forwarding Procedure and concept.
- Fast learner and agile, able to adapt to dynamic work environment.
- Able to work independently and self-motivated.
- SAP system knowledge will be considered for top priority.
- Able to understand technical drawing and specification will be added advantage
- Able to work in a fast paced and challenging environment.
- Fluent in English and knowledge of Chinese will be an added advantage.
- Good and effective communication skills.
Education/Qualification
- Diploma / Degree in Business Admin, Supply Chain Management or equivalent
- Minimum 3 years of working experience with data entry, order processing related skills.
The Talent People 24C2589
Tell employers what skills you haveMentoring
Technical Drawing
ISO
Purchasing
Agile
Drawing
Data Entry
SAP
Freight
SPC
Communication Skills
Supply Chain Management
Customer Service
Pricing
Able To Work Independently
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