Business Relationship Support Specialist

2 weeks ago

Singapore WELLS FARGO BANK, NATIONAL ASSOCIATION Full time
Roles & Responsibilities

About this role:

Wells Fargo is seeking a Business Relationship Support Specialist (AVP) to join our growing Singapore office.

In this role, you will:

  • Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
  • Primary servicing responsibility for financial institutions group of customers in select APAC South geographies subject to business requirement.
  • Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
  • Independently, proactively and effectively manage customer issues, confirms additional source of funds and partners with office management in decision making process.
  • Act as the customer's main point of contact for operational matters, handle and resolve customer issues including Checks and Payment related escalations from either Clients or internal partners through collaboration or through consultation with the relevant stakeholders.
  • Effectively partner with other Wells Fargo departments to ensure client issues are addressed and escalated using our case management system in a timely manner
  • Understand and anticipate client needs, proactively identify solutions to inquiries and escalate issues to Senior Management as appropriate.
  • Analyze and identify trends in tracking efforts such as Fraud, Operational Risk and Client complaints and satisfaction and ensure these queries are tracked and reported as per procedures.
  • Identify opportunity for process improvements within the portfolio, with suggested opportunities or potential solutions and strive to provide the best possible customer experience.
  • Assist in implementation, account maintenance (workflows), and associated risk management matters, where appropriate.
  • Demonstrate an in-depth understanding of global treasury and payments products and services and the ability to effectively communicate their applications and benefits to clients and prospects of all levels; specifically possessing an understanding of the underlying customer service needs capabilities and functionalities of the core products covered by the Customer Care team.
  • Actively conducts customer courtesy calls, participate in client service reviews, including working with the Regional Customer Care Manager, Relationship Managers and Global Payment and Liquidity Services, Customer experience team on planning, pre meeting materials and follow up items, meeting with clients (both virtual, phone and in person, as appropriate); and promote relationship building and a positive customer experience during customer interactions and identify cross-sell opportunities.
  • Ensure all clients receive a high standard of customer service, monitoring agreed SLA's and develop expertise in the policies, procedures, and compliance requirements.
  • Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo's financial institution customers in various countries across the globe.

Required Qualifications:

  • 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years banking experience in international business, or equivalent demonstrated through one or a combination of the following: customer care experience in payment and trade operation's background and relevant product experience as it applies to financial institution clients
  • In-depth understanding of Payment & Trade products, extensive SWIFT and payment clearing knowledge, with USD clearing experience.

Desired Qualifications:

  • ​Excellent verbal, written and interpersonal communication skills, with attention to detail.
  • Demonstrated ability working in a multicultural team environment and liaise with multiple offices across the regions.
  • Demonstrated ability and dedication to provide high quality Customer Service.
  • Fast learner, ability to listen and effectively obtain information, self-motivated with the ability to work independently and within a team environment.
  • Extensive banking experience/working in the financial industry.
  • Significant customer facing experience.
  • Highly organized, with strong time management skills, ability to handle multiple priorities and perform well under pressure.
  • Experience in Microsoft Office suite, as well as navigation of applications and computer systems.
  • Working knowledge of Compliance and Risk Management in the banking industry is an added advantage

Job Expectations:

  • Fluent in spoken and written English due to interactions across APAC South market and financial institutions clients; bilingual or multilingual is an added advantage.
  • Work collaboratively in a small team with a receptive attitude that allows him/ her to take on additional tasks that ensure the smooth running of a small office.
  • Build key relationships with both internal partners and external clients.
  • Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
  • Exhibit strong attention to detail and organization.
  • Proficiency in MS Office applications (Word, Excel & PowerPoint).
Tell employers what skills you have

Account Management
Customer Service Delivery
Customer Experience
SWIFT Payments
Customer Care
Trade Finance
Client support services
SLA management
Key Account Management
Payments

  • Business Support Specialist

    3 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • Business Support Specialist

    3 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • Business Development Manager, Indochina Market

    3 weeks ago

    Singapore SPECIALIST RISK ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesSpecialist Risk Asia Pacific Pte Ltd is part of Specialist Risk Group (SRG), an integrated group ofinsurance intermediaries arranging specialist insurance for corporates operating in Asia Pacific and Internationally. With a reputation for taking on complex risk, SRG serves over 90,000 clients and places £1.1BN of premium into the...

  • Business Support Specialist

    6 days ago

    Singapore RECRUITING TALENTS GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesAre you an organized and detail-oriented individual looking to support a dynamic sales team? We're looking for a business support specialist to assist our client team with administrative tasks, client management, and operational support.Key Responsibilities:Provide administrative support Assist with documentation and client...

  • Business Development Specialist

    2 days ago

    Singapore HR Focus Full time

    We are seeking a highly organized and detail-oriented Business Development Specialist to join our team at HR Focus. As a Business Development Specialist, you will play a critical role in identifying new business opportunities and growing existing relationships with clients.Your Key ResponsibilitiesIdentifying new business opportunities and developing...

  • Business Office Support Specialist

    3 days ago

    Singapore Recruit Express Pte Ltd Full time

    As a Business Office Support Specialist at Recruit Express Pte Ltd, you will be responsible for providing administrative support to our Business Office Assistant Director/Manager/Senior Executive/Executive and other stakeholders.Your key responsibilities will include assisting with policy implementation, maintaining effective communication with stakeholders,...

  • Client Relationship Specialist

    2 days ago

    Singapore DBS Bank Limited Full time

    Company OverviewDBS Bank Limited is a leading financial institution in Asia, providing comprehensive banking and wealth management services to its clients. Our Private Banking division offers a personalized and premium service experience, catering to the complex needs of high net worth individuals.Job DescriptionWe are seeking an experienced Client...

  • Business Intelligence Specialist

    2 days ago

    Singapore Recruit Express Pte Ltd Full time

    We are seeking a skilled Business Intelligence Specialist to cultivate strong relationships with stakeholders, uncover opportunities to leverage data, and enable the successful delivery of reports, dashboards & analytics.Key Responsibilities:Cultivate strong relationships with stakeholders to identify opportunities to leverage data for report delivery,...

  • Business Development Support Specialist

    7 days ago

    Singapore DTC World Corporation Pte Ltd Full time

    About the TeamWe are a dynamic team at DTC World Corporation Pte Ltd seeking a Business Development Support Specialist to join our ranks. In this role, you will provide administrative support to the sales team, including preparing proposals and paperwork, and assist in customer service. You will also work closely with stakeholders to ensure project...

  • Specialist in Claim Management and Sales Consultancy

    3 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...

  • Specialist in Claim Management and Sales Consultancy

    3 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & ResponsibilitiesWe are seeking a highly skilled and motivated Claims Specialist and SalesConsultant to join our team.The ideal candidate will be responsible for managing insurance claims for patients,ensuring accurate and timely processing while adhering to regulatory requirementsand company policies. Additionally, the Claims Specialist will play a...

  • Business Development Specialist

    13 hours ago

    Singapore Sigma Solutions Full time

    About the OpportunityWe are seeking a Business Development Specialist to join our team at Sigma Solutions. As a key member of our sales and marketing team, you will be responsible for developing and implementing strategies to drive business growth and revenue.Key ResponsibilitiesThis includes:Developing and implementing marketing campaigns to increase sales...

  • Customer Relationship Specialist

    3 weeks ago

    Singapore VELTISTON GROUP Full time

    Roles & ResponsibilitiesTitle: Customer Relationship SpecialistYou are expected to be confident and highly motivated.You are expected to be fast learner and have great communication skills.Job Description:-Arrange sales appoitments with new prospect-Contacting existing clients/customers to update them on company updates-Handle admin and sales work-Able to be...

  • Relationship Manager

    2 days ago

    Singapore DBS Bank Limited Full time

    Business Function DBS Treasures is a leading wealth management platform in Singapore, uniquely positioned to cater to the diverse requirements of both Onshore and Offshore affluent clientele. Our comprehensive offerings provide clients with a seamless and all-encompassing banking experience, complemented by an extensive array of wealth management...

  • Business Specialist

    3 weeks ago

    Singapore ETHEREAL TECH PTE. LTD. Full time

    Roles & ResponsibilitiesAre you brimming with passion, equipped with sharp business acumen, and a strong sense of execution? Join us as a Business Specialist, where you'll drive key projects, optimize processes, and build meaningful client relationships Here, you'll not only take part in impactful projects but also thrive in a dynamic team while growing both...

  • Business Specialist

    3 weeks ago

    Singapore ETHEREAL TECH PTE. LTD. Full time

    Roles & ResponsibilitiesAre you brimming with passion, equipped with sharp business acumen, and a strong sense of execution? Join us as a Business Specialist, where you'll drive key projects, optimize processes, and build meaningful client relationships! Here, you’ll not only take part in impactful projects but also thrive in a dynamic team while growing...

  • Customer Relationship Specialist

    3 weeks ago

    Singapore VELTISTON GROUP Full time

    Roles & ResponsibilitiesTitle: Customer Relationship SpecialistYou are expected to be confident and highly motivated.You are expected to be fast learner and have great communication skills.Job Description:-Arrange sales appoitments with new prospect-Contacting existing clients/customers to update them on company updates-Handle admin and sales work-Able to be...

  • IT Support Specialist

    7 days ago

    Singapore This is an IT support group Full time

    About Our CompanyThis is an IT support group dedicated to providing top-notch customer service. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job Summary:We are seeking a highly motivated and experienced Customer Care Representative to join our team. As a key member of our support group, you will...

  • Support Specialist

    4 days ago

    Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full time

    Roles & ResponsibilitiesSt Joseph's Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as: ...

  • Business Intelligence Specialist

    3 days ago

    Singapore Recruit Express Pte Ltd Full time

    Job DescriptionWe are seeking a highly skilled Business Intelligence Specialist to join our team at Recruit Express Pte Ltd. The ideal candidate will have expertise in leveraging data and analytics to drive business decisions.ResponsibilitiesCultivate strong relationships with stakeholders to uncover opportunities to leverage data and enable the successful...