EUC Lead
5 days ago
Job Summary:
The End User Computing (EUC) Lead is responsible for overseeing and managing the IT support services related to end-user computing. This role ensures the smooth operation of desktops, laptops, mobile devices and related services. The EUC Lead will work closely with IT teams, vendors, and business stakeholders to provide a seamless user experience while maintaining security, compliance, and efficiency in IT service delivery.
Key Responsibilities:- Lead and manage the EUC team, providing guidance, mentorship, and performance management.
- Oversee end-user computing technologies, including desktop/laptop management, mobile devices and collaboration tools.
- Ensure timely resolution of incidents, service requests, and problems related to end-user computing.
- Develop and implement policies, procedures, and best practices for EUC environments.
- Manage software and hardware procurement, licensing, and lifecycle management.
- Collaborate with IT security teams to enforce endpoint security measures, including antivirus, encryption, and patch management.
- Lead EUC-related projects, including technology upgrades, migrations, and rollouts.
- Monitor EUC performance, analyze trends, and implement improvements for better user experience.
- Provide technical expertise and support in escalated issues and critical incidents.
- Ensure compliance with organizational IT policies, industry standards, and regulatory requirements.
- Manage relationships with third-party vendors and service providers for EUC solutions.
- Conduct training and awareness sessions for end-users to enhance IT proficiency.
- Administer and optimize Microsoft 365 applications and services, ensuring smooth integration with EUC infrastructure.
- Manage and configure Microsoft Intune for device management, application deployment, and security enforcement.
- Implement policies for secure and efficient device management using Microsoft Intune and other MDM solutions.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6+ years of experience in IT support, with at least 3 years in a leadership or managerial role.
- Strong expertise in Windows and macOS environments, Active Directory, and Microsoft 365.
- Experience with IT Service Management (ITSM) frameworks such as ITIL.
- Familiarity with endpoint security tools, patch management, and mobile device management (MDM) solutions.
- Hands-on experience with Microsoft Intune for device management, compliance policies, and application deployment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication, leadership, and stakeholder management abilities.
- Experience with automation tools and scripting (PowerShell, Python, etc.) is a plus.
Please send your detailed resume in MS Word format to resume@goldtecHRs.com with
- Education Level
- Working experiences
- Each employment background
- Reason for leaving each employment
- Last drawn salary
- Expected salary
- Date of availability
Microsoft 365
MacOS
Licensing
IT Service Management
Laptops
Active Directory
User Experience
Enforcement
Risk Management
Strategy
Mentorship
Mobile Devices
Presentation Skills
ITIL
Regulatory Requirements
Encryption
Responsibility
Performance Management
leadership skills
Service Delivery
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