IT Project Manager

3 weeks ago


Singapore FIBER TECH SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Lead, coordinate, and facilitate the efforts of multiple project teams involved in the development and implementation of new projects to meet client needs.
  • Provide regular updates and reports on project status and key developments to the client.
  • Create and prepare user documentation for clients and end-users.
  • Conduct in-depth analysis to understand and define project requirements.
  • Lead and facilitate client meetings to ensure alignment and resolve issues.
  • Manage relationships with external vendors, ensuring competitive pricing, availability of equipment, and adherence to SLAs.
  • Serve as the project lead for the implementation of new in-house applications
  • Oversee the planning and management of network systems and cable routing for client office setups.
  • Plan and execute office relocations, including managing project timelines and any necessary system downtime.
  • Manage, coordinate and prepare detailed reports for clients.

Basic Responsibilities

· Point of Contact for all users support related hardware and software incidents.

· To communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns.

· To facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations.

· Manages vendors and outsourcing contracts.

· To oversee IT helpdesk in the problem-management process (the identification, prioritization, escalation, and resolution of end user help requests), to ensure quick and accurate responses to all end users, while emphasizing a customer-focused attitude.

· Responsible for resolving and escalating end users' tickets and requests.

· To work with IT teams and other division staff to coordinate projects, manage capacity and optimize performance, reliability, and efficiency.

· To provide assistance to Users with their EUC equipment as according to the SLA.

· To promote responsible usage and care of corporate equipment.

· To manage the deployment and the reclaim of EUC device and the coordination of related services.

· To manage client inventory of software licenses, software media, hardware, accessories.

· To assist with the purchase of software, hardware, accessories, and supplies.

Tell employers what skills you have

Licensing
Leadership
Construction
Hardware
Outsourcing
Inventory
Agile
Routing
Reliability
Customerfocused
Project Management
PMP
Customer Service
Pricing
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