Project Manager

3 weeks ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Job description


Job Overview:

We are seeking for a motivated individual to lead the development/migration of Private Banking Knowledge Hub, a content repository site hosted internally within our intranet.

The team will take on the role as site owner who will work closely and guide the content publishers from various departments to build a content hub that is consistent across pages, easy to navigate and relevant for users.

In addition to content creation, the team will also be responsible for user access management, content governance, technical support, and process improvements for enhanced usability, smooth integration with GenAI initiatives incl. Enterprise Knowledge Base.

The team is also expected to compile and update SOPs and Processes in PBTPC while migrating / building content in the new Knowledge Hub.


Senior Contract Staff (VP level)

Key Responsibilities:

• Collaboration with Key Stakeholders:

o Work closely with Key Stakeholders (Tech, Front Office, Product Teams, CIO, Business Management / Marketing, COO) to align business requirements with the content hub creation and governance, ensure that it is in line with the bank's design and branding guidelines.

o Implement design specifications for content layouts, ensuring consistency across all team sites.

• Content Creation (incl. migration of content from existing KnowledgeHub)

o Re-design the Knowledge Hub site map, improve the categorisation and align with internal guidelines.

o Re-design the landing page, making it more intuitive and engaging eg creating banners, shortcuts to the frequently use resources.

o Create/populate content across different pages and set content expiry dates – landing page, listing page, details page etc.

• User Management:

o Create and manage user accounts, assign roles, set permissions, and manage security settings for different teams and user groups.

• Content Governance:

o Oversee content creation, updating, and organization to ensure it is current, relevant, and follows internal guidelines.

o Implement content archiving and retention policies to ensure compliance.

• Monitoring and Reporting:

o Conduct regular audits to ensure adherence to content maintenance policies.

o Generate reports on content usage, user activity, and compliance.

• Functional Enhancements:

o Continuously improve the functionality of the content hub based on user feedback, focusing on enhanced usability, streamlined navigation, and optimized page layouts.

• Training

o Develop training and communication materials for Content Publishers and Users

• Integration with Gen AI/Enterprise Knowledge Base:

o Facilitate the integration of the content repository with the Enterprise Knowledge Base by conducting testing, tagging content with keywords, and troubleshooting issues.

• Standard Operating Procedures (SOPs) and Processes:

o Compile and update SOPs and processes

o Work with stakeholders to develop end-to-end workflows/process maps for SOPs across

various teams to ensure clarity and compliance with business standards / regulatory requirements.


Required Skillsets:

• Strong communication and stakeholder management skills to engage with diverse teams.

• Technical Proficiency:

o Experience in managing content repositories, website or intranet platforms.

o Strong understanding of user management, permissions, and role-based access control.

o Basic knowledge of IT infrastructure, including backup and recovery processes.

• Attention to Detail:

o Excellent organizational skills to manage large volumes of content and ensure data accuracy.

• Problem Solving & Support:

o Ability to troubleshoot technical issues and provide efficient support to users.

o Experience working with cross-functional teams, including IT and Compliance.

• Compliance Awareness - Familiarity with content governance policies and standards.

• Analytical mindset with the ability to interpret user feedback and data to drive improvements.

• Adaptability and a continuous improvement mindset.


Qualifications:

• Bachelor's degree in Business, Communications, Information Systems or related field (or equivalent experience).

• Previous experience in managing large-scale project/s involving multiple stakeholders.

• Previous experience managing large-scale intranet content repositories is highly desirable.

• Experience in the financial or banking industry is a plus.


“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.


Tell employers what skills you have

Product Knowledge
Vendor Management Skills
Information Technology
Written Communication
Vendor Management
Project Timeline
Good Communication Skills
Advocate
Communication Skills
Banking
Test Strategy
Oral & Written Communication Skills

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