IT EUC Engineer

Roles & Responsibilities

Job Responsibilities

EUC Solutions Design and Implementation

• Design, deploy, and manage end-user computing (EUC) infrastructure to support both AST's high-tech manufacturing environment and cloud-based systems, including desktops, laptops, mobile devices, virtual desktops, and peripheral equipment.
• Implement and maintain endpoint management solutions such as Microsoft Endpoint Configuration Manager (MECM/SCCM), Intune, and cloud-based computing software, supporting both manufacturing applications and cloud environments.
• Support and deploy Windows 11, ensuring compatibility with business, manufacturing systems, and cloud-based solutions such as M365 and Gmail.
• Evaluate and implement automation solutions to streamline EUC deployment, configuration, and maintenance processes, improving operational efficiency.
• Define, enforce, and continually update endpoint security policies, including BitLocker encryption, access controls, and endpoint threat protection, ensuring compliance with AST's regulatory and organizational standards.
• Support printing solutions, particularly for label printing and other manufacturing-related print tasks, ensuring seamless integration into production workflows.

EUC Operations and Support:

• Implement security measures such as BitLocker encryption, endpoint threat protection, and access controls to protect end-user devices and cloud infrastructure.
• Ensure compliance with regulatory frameworks such as ISO 27001, NIST, GDPR, and industry-specific security standards critical to manufacturing and cloud environments.
• Perform regular security audits and assessments to identify vulnerabilities and take corrective actions to mitigate risks in both the EUC infrastructure and cloud solutions.

Incident Management & Response:

• Investigate and respond to security incidents related to EUC devices, working with the security operations team.
• Lead efforts to contain, investigate, and resolve incidents while minimizing disruption to business operations.

Security and Compliance:

• Implement security measures such as BitLocker encryption, endpoint threat protection, and access controls to protect end-user devices and cloud infrastructure.
• Ensure compliance with regulatory frameworks such as ISO 27001, NIST, GDPR, and industry-specific security standards critical to manufacturing and cloud environments.
• Perform regular security audits and assessments to identify vulnerabilities and take corrective actions to mitigate risks in both the EUC infrastructure and cloud solutions.

Technical Support:

• Offer technical support and troubleshoot IT-related issues for all employees and contractors, ensuring swift resolution to minimize downtime and disruptions.
• Act as the escalation point for resolving high-priority issues in IT and OT systems. Conduct root-cause analysis for recurring problems and implement preventive measures.

Project Management:

• Lead EUC-related projects, ensuring alignment with business goals, timelines, and budgets, particularly for factory setup, expansion, and cloud-based application deployments.
• Coordinate with vendors and service providers for procurement, licensing, and support services for EUC and cloud infrastructure.
• Provide detailed project documentation, including architecture diagrams, configurations, and deployment plans, covering both high-tech manufacturing and cloud environments.

Perform any other ad-hoc duties as assigned by the Manager, as required to support the team and organizational goals.

Job Requirements

Professional Qualifications:

• Bachelor's degree in computer science, Information Security, or a related field.
• Proven experience in End-User Computing (EUC) or Desktop Support with a strong focus on Windows 11, Microsoft 365 (M365), and endpoint security.
• Extensive experience in managing, securing, and troubleshooting Windows 11 environments, including deployment, configuration, and user support.
• Deep understanding of Microsoft 365 suite (Teams, OneDrive, Exchange, SharePoint, etc.), with experience in security configurations and user access management.
• Proficient in Windows 11 security features, such as BitLocker encryption, Windows Defender, and security updates management.
• Experience with Windows Autopilot and Microsoft Endpoint Manager (Intune) for device management and application deployment in M365.
• Familiarity with Active Directory (AD), Azure Active Directory (AAD), and Group Policy management in a Windows 11 and M365 environment.
• Knowledge of endpoint protection technologies and secure desktop configurations for compliance in corporate environments.
• Hands-on experience with remote desktop support tools and technologies for troubleshooting and assisting users across various desktop environments.
• Proficient in PowerShell scripting for automation of routine desktop support and maintenance tasks in Windows environments.
• Ability to configure and troubleshoot M365-based security features, such as Multi-Factor Authentication (MFA), Conditional Access policies, and device compliance settings.
• Experience with desktop imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or System Center Configuration Manager (SCCM).
• Strong customer service skills with a focus on providing seamless desktop support and maintaining a secure and compliant user experience.
• Relevant certifications such as Microsoft Certified: Windows Server Fundamentals, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Specialized Knowledge & Skills:

• Extensive hands-on experience in EUC environments, including Windows, macOS, iOS, Android, and Linux endpoint support.
• Strong proficiency in Microsoft 365, Active Directory, Group Policy, and modern device management tools.
• In-depth knowledge and hands-on experience in Windows operating systems and desktop troubleshooting.
• Expertise in automation tools like PowerShell, Python, or similar scripting languages.
• Familiarity with remote support tools and asset management solutions.
• Experience in ITIL frameworks and service management methodologies.
• Strong understanding of cloud-based EUC solutions, such as Google Workspace and Microsoft 365.
• Knowledge of ITSM platforms such as ServiceNow or Jira Service Desk.
• Industry-recognized certifications such as Microsoft Certified: Endpoint Administrator Associate, ITIL Foundation

Competencies:

• Excellent troubleshooting and analytical skills to resolve complex EUC-related issues.
• Strong communication skills to collaborate effectively with cross-functional teams and end-users.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong leadership skills with the ability to influence and drive change.

Attributes:

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• Proactive and results-driven with a strong focus on customer satisfaction.
• Adaptable to evolving technologies and business requirements.
• Commitment to continuous learning and staying current with industry trends.
• High attention to detail and commitment to quality.
• Ability to work independently and within a team environment.

Others:

• Excellent verbal and written communication skills in English.
• Experience in supporting IT operations within smart factories or Industry 4.0 environments is an advantage.
• Familiarity with compliance standards such as GDPR, HIPAA, and CMMC for regulated industries.
• Willingness to support extended hours for project deployments and on-site support as needed.

Tell employers what skills you have

MacOS
Security Audits
iOS
Active Directory
Scripting
Group Policy
Windows Server
Project Management
Windows Operating Systems
Python
Windows
ITIL
Android
Linux
Incident Management
Technical Support

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