EUC Engineer
2 weeks ago
Position Summary:
The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He/She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He/She creates new report templates and formats for new analysis. He/She interacts with cross functional teams, understands support requirement, performs ad-hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.
He/She understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users. He/She is able to identify interdependencies when analysing problems and developing creative solutions. He/She is responds to provide cloud infrastructure support to users. He/She to perform cloud infrastructure monitoring, areas of improvement to help streamline operations, troubleshoot system issues and failures and find tuning systems to ensure optimal performance.
Roles & Responsibilities:
• Assist in updating users and computers profile.
• Maintain and deploy GPO
• Performing application/package deployment activities
• Prioritise activities to ensure continuity of service and prompt issue resolution
• Plan installation of hardware equipment, software and maintenance agreements
• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
• Respond to more complex, escalated enquiries from team members
• Coordinate with various parties for cloud infrastructure related deployment/enhancement/incident.
• Assists User Access Matrix (UAM) exercise.
• Maintain CIS score on AWS Security Hub and Microsoft Defender
• Monitor monthly patching and maintenance activity.
• Monitor alarms and make sure response to alerts trigger from AWS
• Monitor AWS backup status
• Review AWS cloud billing.
Qualifications/ Requirements:
- Possess a Bachelor Degree in IT or healthcare professionals with degree and equivalent experience.
- At least 5 years of experience in managing IT operations and support, EUC and Application support in different agencies or government sectors
- Able to handle high volume of users
- Strong vendor and stakeholder management
- Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, SCCM administration (plus point)
Asset Management
Troubleshooting
Azure
Hardware
AWS
Healthcare
Active Directory
Root Cause Analysis
Administration
Service Level
IT Operations
Tuning
Vendor Management
Application Support
Prevention
cloud servers
Infrastructure Support
Technical Support
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