Enterprise Technology Operations Specialist
4 days ago
We are seeking a highly skilled Enterprise Technology Operations Specialist to join our team at OCBC. The successful candidate will be responsible for managing and overseeing end-user services & operations, providing technical support for PCs and notebooks within a large-scale enterprise.
Key Responsibilities- Manage and oversee end-user services & operations to provide technical support for PCs and notebooks within a large-scale enterprise.
- Analyse end-user computing performance to optimize performance and ensure interoperability with security and collaboration software.
- To lead in troubleshooting and root cause analysis during incident, and manage incidents, service status and escalations, and coordinate updates and communications with management and users.
- Participate in transformation initiatives to transform and automate EUS IT operations for optimized maintenance and routine tasks.
- Drive continuous improvements in endpoint and mobile device technology by exploring and implementing cutting-edge solutions.
- Implement and manage workplace technology and automation infrastructure to ensure stability and performance.
- Engage in EUC projects & initiatives, to implement solutions to elevate employee's user experience
- Proactively collaborate with internal business units and stakeholders to identify opportunities for enhancing the digital workspace and employee experience.
- Implement solutions to monitor risk and service indicators, enabling fast service recovery
- Identify and improve processes by streamlining and integrating multiple workflows through automation to enhance efficiency for end-user services.
- Oversee the obsolescence management of hardware and software to ensure up-to-date technology usage.
- Serve as 2nd level escalation for regional desktop engineers to provide technical solution across multiple geographical locations
- Collaborate with Service Desk and IT Service Concierge to detect anomalies and resolve issues affecting employee services
- Leverage Gen AI capabilities and analytics to identify service and risk gaps across the End User operating environment
- Train engineers/users on new processes, solutions and IT policies.
- Bachelor's degree in computer science, Information Technology, or a related field
- Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, MDM/Intune, SCCM, application packaging, Windows GPOs, Windows AD & Infrastructure domains
- 5-7 years of relevant experience in managing Workplace Technology and Desktop infrastructure
- Must have experience in implementing and managing Microsoft infrastructure, including M365 Office Platform
- Must have experience working with RPA, automation scripting, and Power BI for reporting and analytics
- Strong technical, analytical, and engineering competencies with hands-on experience in managing PC/Notebooks, Mobile Devices, and related controls
- Experience-centric and able to communicate concisely and clearly with non-IT-savvy users
- Must have experience in a technical solutioning for project deployment and technical support management.
- Strong analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
- Strong attention to details and highly motivated
- Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player with collaboration skills.
- Excellent problem-solving and communication skills.
- Customer-focused mindset with a commitment to providing excellent service.
- Relevant Microsoft Certifications, Network, or Security preferred
- Knowledge of ITIL framework and IT service management concepts and Agile methodologies
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