Customer Support Associate
5 days ago
Position Overview:
The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects. This role requires meticulous attention to detail, excellent communication skills, and the ability to ensure all project-related matters are resolved within deadlines. The ideal candidate will thrive in a fast-paced environment, prioritizing accuracy in data management and proactive follow-ups.
Key Responsibilities:
-Appointment Scheduling & Coordination:
- Schedule and confirm patient appointments via phone, email, and online systems.
- Coordinate screening requirement between corporate clients and clinic staff.
-Client Communication:
- Answer inbound calls and emails promptly, addressing patient and corporate client inquiries.
- Provide clear instructions to patients regarding screening requirements and appointment dates.
-Data Management:
- Accurately enter and verify patient information into electronic health records systems.
- Ensure error-free data entry and maintain confidentiality of sensitive information.
-Outstanding Case Management:
- Track and follow up on outstanding cases before project deadlines.
- Maintain records of pending cases and escalate unresolved issues to supervisors.
-Compliance & Reporting:
- Adhere to data protection regulations (e.g., PDPA) and clinic policies.
- Prepare weekly reports on appointment attendance, pending cases, and project status.
-Operational/Admin Support:
- Assist with health screening logistics preparation.
- Occasional onsite support as required.
- Work closely with healthcare providers and stakeholders to promptly address and resolve issues as they emerge.
- Any other duties as assigned.
Other Requirements
- Knowledge of health screening, medical tests and EHR systems is advantageous.
- Proficiency in using Microsoft Office and other relevant tools.
- Exceptional attention to detail with a commitment to error-free data entry.
- Ability to multitask, prioritize deadlines, and manage sensitive information confidentially.
Skills & Competencies:
- Strong verbal/written communication skills.
- Organizational and problem-solving abilities.
- Empathetic and professional demeanor when interacting with patients.
- Flexibility to adapt to changing priorities.
Ability to Multitask
Excellent Communication Skills
EHR
Autonomy
Currency
Customer Experience
Customer Support
Healthcare
Data Management
Data Entry
Titles
Compliance
Attention to Detail
Case Management
Screening
Appointment Scheduling
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