Social Media Customer Support Associate

2 weeks ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We're looking for a passionate Social Media Customer Support Associate (Japanese Speaking) to join our team in Singapore.

We work differently and we're proud of it This is not your average customer service job. There's no hand holding, and we trust each other to get stuff done. At Wise, you'll have the opportunity to make a real impact, expand your skill set, and collaborate across our entire business.

Your Mission:

  • Create a wonderful customer experience for our Japanese and English-speaking customers across all social media platforms, understanding that resolving their issues is critical to our success.
  • Be creative, friendly, and solution-oriented with both customers and colleagues.
  • Stay up-to-date on social media processes, applications, and best practices, continuously seeking new ways to improve customer support.
  • Demonstrate adaptability and learning agility, embracing change and proactively improving your skills.
  • Go above and beyond to meet and exceed customer expectations.
  • Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions to our social media customers.

Qualifications

About You:

  • Your verbal and written English skills are excellent.
  • Proficient in Japanese: JLPT N2
  • You're located and legally authorised to work in Singapore and do not require visa sponsorship
  • You're able to commit to working on weekends and shifts
  • You're flexible and adaptable, open to working days, evenings and weekend shifts. While we consider your preferences, scheduling may change based on business needs.
  • You thrive in a fast-paced, ever-changing environment, staying cool under pressure and handling challenging situations with confidence.
  • You're a team-player and understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you. You're open-minded. You're comfortable and calm when giving or receiving feedback.
  • You're organized, detail-oriented, and proactive. You take ownership of tasks, prioritize effectively, and maintain a solution-oriented mindset without needing constant supervision.
  • You're tech-savvy, proficient with social media platforms (Facebook, X, Instagram) and customer support tools.
  • You possess strong interpersonal skills, handling difficult customers with professionalism and empathy, while maintaining clear and persuasive communication. Additionally, you're straight up and honest. You're able to own up to your mistakes, and you follow through when you say you will.
  • You're a multitasker, capable of handling multiple conversations simultaneously without compromising speed or quality.
  • You're quick behind the keyboard, with a typing speed of at least 45 words-per-minute.

Preferred Qualifications:

  • Experience with CRM systems and support ticketing tools.
  • Familiarity with social media trends and best practices for customer engagement.
  • Experience in a flexible and adaptable work environment.
  • A problem-solving mindset, with the ability to diagnose issues quickly and make decisions independently when possible.
  • Resilience and self-management, staying focused and productive in a fast-tracked environment.
  • Commitment to continuous learning, embracing change, and proactively improving your skills.

Note: Please highlight in your CV regarding your Japanese proficiency

Additional Information

What we offer:

  • Starting salary: $3,950 (SGD) gross monthly + language allowance
  • Company Restricted Stock Units
  • Numerous great benefits in our Singapore office

Key benefits:

  • Flexible working - whether it's working from home, handling personal commitments, or managing life admin, we understand that flexibility is essential. You're trusted to do the right thing and take responsibility;
  • Paid annual holiday, sick days, parental leave and other leave opportunities;
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave.

For everyone, everywhere. We're people building money without borders — without judgment or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Tell employers what skills you have

Sponsorship
Techsavvy
Written English
Autonomy
Currency
Customer Experience
Social Media
Ticketing
Customer Support
Interpersonal Skills
Customer Engagement
Titles
Adaptable
Adaptability
Customer Service
Japanese

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