Business Customer Support Associate

3 weeks ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Job Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission:

  • Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
  • Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

  • Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
  • Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams
  • Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
  • Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

About you:

  • Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
  • You have at least 2 years of Customer Support experience
  • You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
  • Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
  • Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
  • You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
  • You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
  • You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
  • You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
  • You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
  • You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
  • You hustle. And hard.

PS If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

Additional information

Compensation:

SGD 3,950/month (Fixed) + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.


Tell employers what skills you have

Ability to Multitask
Mentoring
Written English
Customer Experience
Customer Support
Investment Banking
Root Cause Analysis
Customer Care
Customer Success
Shoulder
Telecommunication
B2B
Application Support
Pressure
Banking
Scheduling

  • Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...


  • Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...


  • Singapore TIEN HSIA LANGUAGE SCHOOL Full time

    Customer Support AssociateTIEN HSIA LANGUAGE SCHOOL is seeking a Customer Support Associate to provide exceptional customer service and support to our students and parents.ResponsibilitiesRespond to customer inquiries in a professional and courteous manner.Resolve customer issues efficiently and effectively.Work collaboratively with the team to achieve daily...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionOur Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.Your...


  • Singapore ATA MEDICAL PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Overview:The Customer Support Associate will support the operations team in managing administrative and client-facing tasks for health screening projects. This role requires meticulous attention to detail, excellent communication skills, and the ability to ensure all project-related matters are resolved within deadlines. The...

  • IT Support Associate

    2 weeks ago


    Singapore CAREER STORY PTE. LTD. Full time

    Roles & ResponsibilitiesIT Support Associate (Banking) - Perm RoleThe IT Support Associate ensures smooth IT operations by managing hardware, providing first-line technical support, and assisting with the Business Recovery Plan.Key Responsibilities:IT Support & Operations: Troubleshoot hardware/software issues, coordinate with HO-IT, manage SharePoint, and...


  • Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out...


  • Singapore Sigma Solutions Full time

    Company OverviewSigma Solutions is a leading provider of innovative solutions that help businesses succeed. Our team is dedicated to delivering exceptional service and support to our customers, and we are looking for someone to join us in this mission.Job DescriptionAs a Customer Success Associate, you will play a critical role in ensuring the success of our...


  • Singapore ALLEGIS GROUP SINGAPORE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob SummaryAt Allegis Group, we enable career success by providing opportunities to thrive. We foster an inclusive workforce and embrace a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work.We offer employees unmatched career advancement...


  • Singapore TLL BUSINESS MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAt The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization's ethos, we invite individuals who share our service commitment and passion for the education industry to join us.Job responsibilitiesAcquire a strong working knowledge of the organisation's...


  • Singapore Recruit Express Pte Ltd Full time

    Job Summary:">We are seeking a highly motivated Customer Relations Associate to join our team at Recruit Express Pte Ltd. As a key member of our customer service counter, you will be responsible for providing exceptional support to our customers.">About the Role:">As a Customer Relations Associate, you will work closely with our customer service team to...


  • Singapore Elitez Pte Ltd Full time

    About UsWe are Elitez Pte Ltd, a leading provider of quality services and products in the Food & Beverage industry. Our mission is to consistently exceed customer expectations by delivering exceptional experiences and driving business growth through innovation and teamwork. Join us as a Management Associate and become an integral part of our dynamic team...


  • Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description:Facilitate effective communication between company and registered partners. Responsible for establishing contact with registered partners and sharing of new initiatives. Oversee the engagement of new and existing employers. Researching and obtaining updated contact details for any liaisons who are no longer with the...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive...


  • Singapore VA DISTINCT PARTNERS PTE LTD Full time

    As a Customer Service Associate, you'll handle insurance policy renewals and support pre- and after-sales, work with underwriting and claims dept. You get a competitive salary, and a dynamic environment that supports growth and recognizes achievements. Key Responsibilities: Provide outstanding service by addressing customer inquiries and ensuring smooth,...

  • Support Associate

    1 week ago


    Singapore Staffking Pte Ltd Full time

    About UsStaffking Pte Ltd is a leading staffing and recruiting company, providing top talent to businesses across various industries. As an Support Associate, you will play a key role in supporting our executive team and clients. Your responsibilities will include handling office documentations, correspondence, and email management. Your role will involve...


  • Singapore JOBSTUDIO PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced...


  • Singapore APEXIA BUSINESS SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesWe're Hiring: Senior Accounting Associates at Apexia Business Solutions Pte LtdAre you an accounting professional looking to grow your career in a dynamic corporate advisory firm? Apexia Business Solutions Pte Ltd is expanding, and we're looking for Senior Accounting Associates to join our teamAbout the RoleAs an Accounting Executive,...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part...


  • Singapore WISE ASIA-PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part...