Telephone Operator

2 weeks ago


Singapore KIM YEW INTEGRATED PTE. LTD. Full time
Roles & Responsibilities

Descriptions

  • Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore
  • To act and respond to faults / incidents / complains as per established SOP
  • Generating Fault Reporting
  • Support in other roles as may be instructed by facility supervisor

Requirements

  • At least three (3) 'O' level passes (including English), and Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronics Engineering.
  • At least Two (2) years of relevant experience dealing with customers in a frontline / call center experience
  • Candidate with facilities maintenance experience will be prefered or deal with fault / repairs reporting for buildings.
  • Be proficient in English and one other language, computer literate, adequate typing skills
  • Able to handle and swiftly respond with proper etiquette to telephone calls, emails received.

Based in Tagore Lane

Able to work on shifts

Tell employers what skills you have

Customer Service Oriented
Converge
Customer Relationships
Electrical
Good Communication Skills
Pressure
Customer Satisfaction
Customer Service
Customer Orientation
Electronics
Able To Work Independently
Call Center
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