Part Time Telephone Operator
2 weeks ago
Job Scope:
• Responsible for handling incoming and outgoing calls to ensure customer's queries are answered professionally, in accordance with telephone standards.
• Escalate the complaints to Supervisor if requires.
• Follow-up with difficult customer calls, complaints and manages service recovery.
• Managing the complaints and feedback with good closure.
• Providing accurate and timely information to the team.
• Feedback customer's comments or requests to Supervisor for service or process improvement.
• Any other duties as assigned by manager.
Requirements:
• Candidates with prior experience in Customer Service/Call Centre is an advantage.
Working day : 4 days a week (Friday, Saturday, Sunday & Monday)
Working hour : 10pm to 645am
Working location: Near Yio Chu Kang (After completing the training, candidate can be placed on home base assignment)
Date of commencement: Immediate
Tell employers what skills you haveCustomer Service Skills
CRM
Customer Service Oriented
Microsoft Office
Virtual Assistant
Dispute
Interpersonal Skills
Administration
Service Desk
Mobile Devices
Team Player
Microsoft Word
Customer Service
Case Management
Call Center
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