GSO - Telephone Operator (Andaz Singapore)
2 weeks ago
Job Description
- You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.
- As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.
- 1-2 years of experience in hotel or call centre operations will be an added advantage.
- Good communication, telephone, interpersonal and customer relations/service skills.
- Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
- Mandarin speaking is preferred
Rooms Division
Customer Experience
Interpersonal Skills
Customer Care
Administration
MS Office
Opera
Communication Skills
Customer Satisfaction
Customer Service
Customer Service Experience
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