GSO - Telephone Operator (Andaz Singapore)

2 weeks ago


Singapore THE SOCIAL EQUITY PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.
  • As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.
  • 1-2 years of experience in hotel or call centre operations will be an added advantage.
  • Good communication, telephone, interpersonal and customer relations/service skills.
  • Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
  • Mandarin speaking is preferred
Tell employers what skills you have

Rooms Division
Customer Experience
Interpersonal Skills
Customer Care
Administration
MS Office
Opera
Communication Skills
Customer Satisfaction
Customer Service
Customer Service Experience

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