Payment Operations Specialist

3 days ago


Singapore FLAMINGO RECRUITMENT PTE. LTD. Full time
Roles & Responsibilities

The Payment Operations Specialist will be responsible for managing and optimizing payment processes for the gaming company, ensuring accurate and timely processing of in-game transactions. This role requires expertise in payment systems, reconciliation, and compliance with platform-specific policies. The ideal candidate will collaborate with cross-functional teams to resolve payment issues, improve operational efficiency, and enhance the player experience..

Responsibilities:

  1. Payment Processing:
    Oversee the end-to-end payment process for in-game purchases, subscriptions, and microtransactions.
    Ensure accurate and timely processing of payments, refunds, and chargebacks.
  2. Reconciliation and Reporting:
    Reconcile daily, weekly, and monthly payment transactions across multiple platforms (e.g., Steam, App Store, Google Play).
    Prepare detailed payment reports for management, highlighting key metrics and discrepancies.
  3. Platform Compliance:
    Ensure compliance with platform-specific payment policies (e.g., Apple App Store, Google Play Store) and revenue-sharing agreements.
    Stay updated on changes to platform policies and implement necessary adjustments.
  4. Fraud Prevention and Risk Management:
    Monitor payment transactions for suspicious activity and work with the fraud prevention team to mitigate risks.
    Implement measures to prevent chargebacks and unauthorized transactions.
  5. Stakeholder Coordination:
    Collaborate with internal teams (e.g., finance, product, customer support) and external partners (e.g., payment processors, platform providers) to resolve payment-related issues.
    Act as the primary point of contact for payment operations queries.
  6. Process Optimization:
    Identify inefficiencies in the payment operations process and propose solutions to improve accuracy and speed.
    Implement automation tools and best practices to streamline workflows.

Qualifications:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • 2+ years of experience in payment operations, transaction management, or a similar role, preferably in the gaming or tech industry.
  • Strong understanding of payment gateways, revenue recognition, and financial reconciliation.
  • Proficiency in using financial software, Real-Time Monitoring, ERP systems, and Microsoft Excel.
  • Knowledge of gaming platforms (e.g., Steam, App Store, Google Play) and their payment processes.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication and interpersonal skills.

Interested candidates may send their resumes to yifang@flamingorecruitment.com, or apply through the application system. Shortlisted candidates will be contacted.

Flamingo Recruitment Pte Ltd

EA License : 21C0588

Tell employers what skills you have

Operations Planning
Excellent Communication Skills
Transactions settlement
Settlement
Asset Management
Microsoft Office
Analytical Skills
Process Improvement
settlement systems
Interpersonal Skills
Real-time systems
settlement of trades
Risk Management
Compliance
Attention to Detail
Transaction Management
QuickBooks accounting software
Business Process
Online Gaming
Business Transactions

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