Payment Operations Executive
3 weeks ago
About FOMO Pay
Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service.
As a leading one-stop digital payment, digital banking, and digital asset solution provider, we are currently building Asia’s fully licensed financial platform, helping institutions and businesses connect between fiat and digital currency. We offer three flagship products:
- FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
- FOMO iBank – Facilitate businesses’ everyday requirements for transactional banking needs
- FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0
Join and Grow with us
At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.
Key Responsibilities:
- Work closely and provide assistance to the Payment Business Development team
- In charge of onboarding merchants with various payment methods
- Onboard different payment methods with diverse payment partners
- Ensure the timely and successful delivery of our service according to the merchants’ requirements
- Troubleshoot and resolve merchant issues by liaising with the internal team
- Assist in data entry, maintenance, and analysis of operational data, ensuring data accuracy and integrity for reporting purposes
- Engage in collaborative partnerships with diverse payment partners to facilitate the onboarding process
- Assist in the creation and maintenance of operational documentation, including standard operating procedures (SOPs) and process manuals
- SGQR label creation and maintenance for various payment methods
- Internal and external POS configuration for merchants
- Assist in payment deployments to merchants when required
- Assist in other ad-hoc duties assigned
Requirements:
- Strong communication skills in both English and Mandarin to effectively liaise with diverse merchants and payment partners
- Strong logical thinking, organization, and attention to detail for accurate data entry, analysis, and operational reporting
- Strong communication and persuasive abilities to engage with merchants and partners
- Ability to troubleshoot and resolve merchant issues by working collaboratively with internal teams, vendors, and partners
- Capable of managing multiple tasks effectively while ensuring timely and successful service delivery
- Familiarity with onboarding processes for merchants and payment methods, including POS configuration and SGQR label management
- Proactive, responsible, and self-driven with a strong sense of ownership over assigned tasks
- Willingness to travel for on-site payment terminal deployments as required
Our Perks and Benefits:
- Competitive Compensation and Benefit Package
- Group Hospitalisation and Medical Insurance
- Fun and Dynamic Environment with plenty of learning and growth opportunities
- Career Advancement
- Professional Development Training Workshops
- Team Building Sessions
Tell employers what skills you have
SOPs
Microsoft Excel
Interpersonal Skills
Data Entry
Attention to Detail
Accurate Data Entry
Communication Skills
Payments
Business Development
Service Delivery
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