Technical Support Team Leader

2 weeks ago


Singapore SAGL CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Description:


Hiring for Service Desk Lead who will manage and lead the technical support team.


Responsibilities:

  • Manage and lead the technical support team.
  • Responsible for overseeing the day-to-day operations of the technical support team,
  • Providing guidance and support to team members
  • Ensuring that customer inquiries and technical issues are resolved in a timely and efficient manner.
  • Set performance goals and KPIs for the team
  • Monitor individual and team performance and provide regular feedback
  • Improve productivity and customer satisfaction
  • Handle Customer Escalations

Requirements:

  • 10+ years of related experience
  • Bachelor's degree in a technical field or equivalent practical experience.
  • ITSM Certified
  • Proven experience in a technical support role, preferably in a leadership capacity.
  • Strong technical background and knowledge of computer systems, software applications, and networking.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Exceptional customer service skills with a focus on customer satisfaction.
  • Ability to handle escalated customer issues and manage customer expectations effectively.

Tell employers what skills you have

Service Desk Management
ITSM
resolve incident tickets
Desktop Support
incident management process
IT-Service desk
Service Desk
Customer Satisfaction
Team Leader
Incident & Problem
Technical Support

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