Strategic Technical Leader

3 weeks ago


Singapore COOL & COOL PTE. LTD. Full time
Roles & Responsibilities

As a key member of the COOL & COOL PTE. LTD. team, the Strategic Technical Leader will be responsible for ensuring the smooth operation of our systems. This includes managing the technical support team, identifying and mitigating operational risks, and driving process improvements to achieve outcome targets.

Key Responsibilities Include:
  • Managing a team of technical support engineers to provide high-quality support to customers.
  • Identifying and mitigating operational risks that could compromise contractual commitments.
  • Driving process improvements to ensure outcome targets are achieved.
  • Fostering cooperation and coordination between internal departments and vendors to ensure a customer-focused view is taken at all times.
  • Managing the day-to-day operational aspects of the team, including scheduling, breaks, and absences.

Tell employers what skills you have

  • Customer Service Skills
  • Coaching
  • Troubleshooting
  • Construction
  • Quality Control
  • Hardware
  • Interpersonal Skills
  • Architectural
  • Technical Management
  • Root Cause Analysis
  • Electrical
  • Project Management
  • Time Management
  • Software Development
  • Service Delivery
  • Technical Support


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