See more Collapse

IT Support Officer

2 months ago

Singapore RMA CONTRACTS PTE. LTD. Full time
Roles & Responsibilities

Project to start September 2024 onwards


The team provides IT support for employees and manages the IT Concierge across various primary locations. The proposed manpower will be required to operate on-site, and may need to make ad-hoc trips to other locations as part of work requirements. The scope of work for the team, but not limited to, is as follows:


Job Description:


  • Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
  • Manage processes and data to meet the quality service and customer satisfaction standards.
  • Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
  • Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
  • Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
  • Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
  • Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
  • Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
  • Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

  • Singapore Citizen/Permanent Resident
  • Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
  • Strong service excellence mindset
  • Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

  • Location: Central & West (Has to be comfortable working at 3 different locations)
  • Salary: $2,600 - $3,000
  • Performance Bonus
  • 14 Days Annual Leave
  • Duration: 5 years contract (Extendable)
  • Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)




Tell employers what skills you have

Troubleshooting
Microsoft Office
Microsoft Excel
Dashboard
Hardware
Laptops
Rollout
Administration
Accounting
Team Lead
Customer Satisfaction
ITIL
Microsoft Word
Customer Service
Service Excellence
Audit

We have other current jobs related to this field that you can find below

  • Av Support Officer

    2 weeks ago

    Singapore Total IT Global Full time

    Perform pre-setup check on A/V system and Microsoft Teams Room ∙ Provide on-site support for MS Teams IP Telephony endpoint, Wireless Presentation equipment and A/V conferencing equipment for Boardroom and Meeting Rooms. ∙ Provide on-site support for MS Teams Live event or Virtual Events. ∙ On-site/Stand-by support for Senior Management meetings. ∙...

  • Data Center IT Support Officer

    2 weeks ago

    Singapore I.T. Generation (IT Gen Asia) Full time

    Data Center IT support officer (DSS Onsite Tech)Monitor and control the execution of batch jobs so that they can complete within the critical batch window and not affect online performance.Provide smart hands for round-the-clock critical data center support.Ensure safety and security of the data centers.Any other duties as assigned from time to time.General...

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    About AETOSAETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.About the Role...

  • Compliance Officer

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    About AETOS:AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies.AETOS Support Services Pte Ltd is a...

  • Desktop Support Engineer

    2 weeks ago

    Central Singapore Total IT Global Full time

    **ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations...

  • System Support Engineer

    2 weeks ago

    Singapore OPUS IT Pte Ltd Full time

    1) Primarily responsible for the post sale maintenance of IBM equipment in customer accounts. Preferable experience in Sys I/X/P system.2) Provide accounts with total systems support.3) Acts as the primary technical interface to customers for hardware and software technical support as required by the customer.4) Uses advanced technical expertise to conduct...

  • Desktop Support Engineer

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Dealing Room/ Trade Floor Support SpecialistAbout the PositionWe are seeking a dedicated individual to join our team as a Dealing Room/ Trade Floor Support Specialist. As a key member of the Dealing Support team, you will collaborate with various technology departments within the organization.Roles & Responsibilities:Contribute to the success of...

  • Desktop Support Engineer

    2 weeks ago

    Singapore TOTAL IT GLOBAL PTE. LTD. Full time

    Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers and undertake full accountability of their goals by providing end to end support at every stage of the IT hardware lifecycle i.e. from consulting, procurement, maintenance...

  • Front Office

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob ObjectivesBank IT division in Singapore is looking for an experienced System analyst to join the Team.The department is responsible of developing and supporting the bank's global markets division (Sales & Trading, Product control and risk management) with a multi asset classes exposures covering Commodities, Credit Derivatives,...

  • L1 Support

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Requirement Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline 3+ years of experience in IT production operations 1+ years of experience in leading the operations Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middlewareResponsibilities To assist the manager...

  • IT Operation Support

    2 weeks ago

    Singapore MKI IT SOLUTIONS (ASIA PACIFIC) PTE. LTD. Full time

    [Expected Job Scope] Communicate with end user and trouble shoot and escalate to related vendor or personnel. Perform end user training for new user devices and tools when requested especially staff onboarding process. Maintain regular IT asset management, hardware, software inventory control and maintenance programs. Perform routine health check and system...

  • Operations Office Manager

    2 weeks ago

    Singapore PALO IT SINGAPORE PTE. LTD. Full time

    WHO WE ARE:PALO IT is a global innovation and software development company dedicated to helping organizations _craft _tech as a force for good _. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16...

  • IT Support Officer

    2 weeks ago

    Singapore RECRUIT EXPERT PTE. LTD. Full time

    Make sure smooth running of the Company's computer systems and provide technical support to users both in office and on board vessels own/operated Support in implementation of new infosystem management softwareRequirements: Diploma and above At least 2 years of working experience in setting up and running new infosoftware systemsEA Licence:...

  • Application Support

    2 weeks ago

    Singapore NEURONES IT ASIA PTE. LTD. Full time

    We are looking for Application Support Analyst to support one of our clients in SG.Your scope will be as below:Scope: Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 2 6 production support for the APAC region. Independently debug and propose resolution/workaround for complex production issues. Ensure...

  • IT Support Officer

    2 weeks ago

    Singapore Recruit Expert Full time

    Roles & Responsibilities: Make sure smooth running of the Company's computer systems and provide technical support to users both in office and on board vessels own/operated Support in implementation of new infosystem management softwareRequirements: Diploma and above At least 2 years of working experience in setting up and running new infosoftware...

  • IT Support Officer

    2 weeks ago

    Singapore Don Don Donki Full time

    Overall Job Objectives:As a IT Support Officer, you are responsible for providing on-site support and troubleshooting of all IT related issues, requests and enquiries via all communication platformsCore Responsibilities:Maintains, manages, troubleshoots and upgrades computer systems and servers for performance and security and related issuesTroubleshoots...

  • IT Support Officer

    2 weeks ago

    Singapore BRUNEL INTERNATIONAL SOUTH EAST ASIA PTE. LTD. Full time

    **The RoleBrunel International SEA is looking for an experienced IT Support Officer to support the IT-related issue in the regional area.Responsibilities: Provide firstlevel technical support to endusers in the regional area. Troubleshoot and resolve hardware, software, and network issues. Monitor and report on the performance of IT systems and...

  • Office IT

    4 weeks ago

    Singapore LALAMOVE Full time

    What you’ll doL1 and L2 Technical Support which includes and not limited to:Daily System Administration and supportTroubleshooting for IT systems, equipment and inquiries of usersMaintain and support office Users Workstation and various Office Equipment life-cycle and availabilityCoordinate with Telecom Service (ISP) Vendors to ensure Offices Telco...

  • Desktop Engineer Onsite Support

    2 weeks ago

    Singapore OPUS IT SERVICES SDN BHD Full time

    Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfaction and service operation are achieved. Conduct installations based on customer's requirements and company specifications, from site inspections...

  • Operations Support Officer

    2 weeks ago

    Singapore PERSOLKELLY Full time

    Operations Support OfficerOperations Support Officer $1,600 6 months contractBukit Batok areaschool environment07.00 AM to 04.30 PMJob Scope: Responsible for the overall cleanliness of the classroom, special rooms, common rooms and equipment at the workplace. Providing logístical support for school events and activities, including transporting and arranging...