Floor Staff
6 days ago
DUTIES AND RESPONSIBILITIES:
- Greet customers and presents them with the menu.
- Inform customers about the special items for the day and menu changes if any.
- Suggest food and beverages to the guest and also try to upsell.
- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
- Obtaining revenues, issuing receipts, accepting payments, returning the change.
- Performing basic cleaning tasks as needed or directed by supervisor.
- Filling in for absent staff as needed.
- Punch the orders on the POS machine and make sure to enter the special requirements made by the customers while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
- Communicate to customers and provide assistance with their queries ending to a cordial farewell during their departure; looking forward to the customers' return.
- Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
- Serve food and beverage to customers as per the course of order.
- Observes customers and ensure their satisfaction with the food and service.
- Promptly respond to customers with any additional requests.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
- Prepare mixed drinks for service to your customers table.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the venue.
- Comply with health, safety and hygiene guidelines and regulations.
- Assist with stocking and maintaining stock levels and side station.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
Bistro
Food Safety
Customer Interaction
Food Service Operations
Inventory
Exceptional Customer Service
Answering Telephones
serving beverages
Food & Beverage
Cashiering
Team Player
Customer Service
Food Service
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