Trade Floor Desktop Support
2 days ago
Responsibilities:
- Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
- Provide in office and remote support to our Singapore users.
- Setup all video and audio conference calls in our Singapore office.
- Support, maintain, and troubleshoot hardware and software updates on the trade floor
- Perform PC workstation moves, add, changes.
- Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed
- Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
- Involve with after hours on-call support rotation and Friday patching of PCs
- Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests
- Any other ad hoc duties assigned by the supervisors
Requirements:
- Experience handling User Support, Trade floor support in banking/financial services industry.
- Trade applications: Bloomberg and X_Trader
- Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
- Active Directory
- Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
- Remote desktop (Cato VPN)
- Powershell experience is a plus
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: andrechua@recruitexpress.com.sg
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
Tell employers what skills you haveUAT
Bloomberg
Microsoft Office
Hardware
Outsourcing
Active Directory
VDA
Asana
IT Operations
Tuning
Adobe Acrobat
IP
Windows
Telephony Support
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