Trade Floor Desktop Support

2 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
  • Provide in office and remote support to our Singapore users.
  • Setup all video and audio conference calls in our Singapore office.
  • Support, maintain, and troubleshoot hardware and software updates on the trade floor
  • Perform PC workstation moves, add, changes.
  • Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed
  • Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
  • Involve with after hours on-call support rotation and Friday patching of PCs
  • Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests
  • Any other ad hoc duties assigned by the supervisors

Requirements:

  • Experience handling User Support, Trade floor support in banking/financial services industry.
  • Trade applications: Bloomberg and X_Trader
  • Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
  • Active Directory
  • Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
  • Remote desktop (Cato VPN)
  • Powershell experience is a plus

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Tell employers what skills you have

UAT
Bloomberg
Microsoft Office
Hardware
Outsourcing
Active Directory
VDA
Asana
IT Operations
Tuning
Adobe Acrobat
IP
Windows
Telephony Support

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