Desktop Support Engineer
1 week ago
Deskside Support Engineer
Job Summary:
The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate technical information clearly to non-technical staff.
Key Responsibilities:
- Provide and maintain exceptional customer service, ensuring timely, efficient, and professional responses to all customer inquiries and issues.
- Install, upgrade, support, and troubleshoot Windows or Mac operating systems and applications, such as Microsoft Office or other authorized desktop software.
- Diagnose and repair hardware issues on computers or facilitate the warranty process as needed.
- Utilize technical expertise to support corporate-issued desktop, laptop, and mobile devices, as well as network, email, and other related services.
- Offer ideas and solutions to prevent recurring issues that impact client computing support and overall employee productivity.
- Collaborate closely with remote IT teams to ensure system functionality and adherence to processes.
Qualifications:
- Diploma in computer science, Information Systems, or a related field.
- Minimum of 3 years of experience in IT support, particularly in deskside support roles, troubleshooting various PC software and hardware issues.
- In-depth knowledge of PC hardware, operating systems (Windows, macOS), software applications, and a basic understanding of IT infrastructure (network services, VPN, etc.).
- Exceptional troubleshooting and problem-solving abilities.
- Strong communication skills, with the capacity to explain technical concepts to non-technical users.
- Microsoft, Mac, or other relevant certifications are a plus.
Soft Skills:
- Exceptional customer service orientation and customer-focused abilities, combined with patience and a positive attitude.
- Ability to thrive in a fast-paced and demanding environment.
- Capacity to work independently and as part of a team, demonstrating initiative, self-motivation, and self-discipline.
- Effective prioritization and management of multiple tasks.
- Commitment to continuous learning and adaptability to new technologies.
- Fluent English communication skills.
Desktop applications
MacOS
providing desktop support
Mac
Troubleshooting
Microsoft Office
Desktop Administration
Hardware
repair laptops
Troubleshooting Laptop
Desktop Support
Desktops PC
Operating Systems
Remote Desktop
Windows
Mobile Devices
Desktop Computers
VPN
Laptop hardware
Technical Support
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