Desktop Support Engineer
1 week ago
Roles and Responsibilities
- Install, maintain, and troubleshoot IT infrastructure (hardware & software), including remote support.
- Provide daily tech support and assist clients with adding hardware and applications as needed.
- Handle system monitoring, maintenance, and upgrades for computers and servers.
- Respond to service calls, diagnose issues, and perform basic repairs or part replacements.
- Escalate complex issues as per the escalation process.
- Conduct regular preventive and corrective maintenance for hardware and IT systems.
- Collaborate with third-party vendors to identify and resolve hardware, software, or network issues.
- Work closely with customers to address service concerns and technical problems.
- Coordinate with the technical team for advanced troubleshooting.
- Perform Install / Move / Add / Change (IMAC) activities as assigned.
- Ensure proper documentation and smooth shift handovers.
- Minimum 2+ years of relevant experience in providing Desktop Support
- Basic network troubleshooting for desktops/laptops (LAN & Wi-Fi).
- Fundamental understanding of Active Directory.
- Basic knowledge of switches and servers.
- Experience with image deployment for laptops and desktops.
#ITSupport #TechnicalSupport #DesktopSupport #Networking #Troubleshooting #L1Support #DesksideSupport #TechSupport #EndUserSupport
Tell employers what skills you haveSwitches
Troubleshooting
Windows 10
ICT
Hardware
Ticketing
Citrix
Laptops
Active Directory
Desktop Support
Computer Hardware
Network Troubleshooting
Networking
Operating Systems
Windows
ITIL
Desktop Computers
Linux
Incident Management
Technical Support
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