Desktop Support Engineer

2 weeks ago

Singapore LANTU EMPLOYMENT AGENCY PTE. LTD. Full time
Roles & Responsibilities

We are seeking a hands-on, proactive and highly independent Desktop Support Engineer to manage our IT support and operations for our Singapore office (approx. of around 15 users). You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.

The working hours are 7:30AM to 17:00PM with rotational after-hour support shared between the team. The role sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role.

The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration.

Responsibilities:

Support Role:

  • Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
  • Provide in office and remote support to our Singapore users.
  • Setup all video and audio conference calls in our Singapore office.
  • Support, maintain, and troubleshoot hardware and software updates on the trade flooro Perform PC workstation moves, add, changes.
  • Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed.
  • Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.o Involve with after hours on-call support rotation and Friday patching of PCs.
  • Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests.

Essential technical skills & experience:

  • Trade applications: Bloomberg and X_Trader
  • Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
  • Active Directory
  • Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
  • Remote desktop (Cato VPN)
  • Confluence
  • Proprietary developed applications.

Project Role:

  • Create package for automated deployment - globally deploy changes and remove software.
  • Create, deploy and troubleshoot Windows 10 images via MDT/WDS
  • Analyse and revamp current group policies.

Requirements

  • Minimum 5 years of relevant experience, preferably in banking/financial services industry.
  • Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours.
  • Ability to work in a fast paced, high pressure work environment.
  • Strong customer support skills with a focus on delivering high quality service.
  • Strong communication and interpersonal skills and a self-starter.
  • Strong collaborative skills with the ability to work effectively in a team-oriented environment.
  • A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
  • Willing to work off-hours and weekends as needed to address critical issues or system maintenance.
  • Powershell experience is a plus.
  • Displays and operates at the highest degree of ethics and integrity.
Tell employers what skills you have

Confluence
Bloomberg
Windows 10
Azure
Hardware
Ability To Work Independently
Customer Support
Active Directory
Asana
Adobe Acrobat
IP
Teamoriented
Windows
Telephony Support

  • IT Support

    4 weeks ago

    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesIT Support / Desktop Support EngineerJob Overview: We are seeking a skilled IT Support / Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users with desktop, laptop, software, and peripheral issues. Important – Trainings would be...

  • Desktop Support Engineer

    3 days ago

    Singapore TECH COUTURIER PTE. LTD. Full time

    Job Description:Tech Couturier Pte. Ltd. is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to our employees.In this role, you will troubleshoot and resolve technical issues related to desktop hardware, software, and peripherals. You will...

  • Desktop Support Engineer

    6 days ago

    Singapore This is an IT support group Full time

    The Desktop Support Engineer will provide technical assistance to staff members across various departments, ensuring that their technical queries are addressed promptly and efficiently. This includes monitoring and managing the helpdesk ticketing system, prioritizing and escalating issues when necessary to ensure timely resolution.Main...

  • Desktop Support Engineer

    6 days ago

    Singapore Flintex Consulting Pte Ltd Full time

    Are you an expert in desktop technology?Be Part of Our Team!We are seeking a highly skilled Desktop Support Engineer to join our EUC support team.About the RoleThe successful candidate will provide top-notch technical support to our end-users, ensuring they receive timely and effective assistance with their desktop-related queries.Key...

  • Desktop Support Engineer

    6 days ago

    Singapore This is an IT support group Full time

    We are seeking a skilled Desktop Support Engineer to join our IT support group. As a key member of our team, you will be responsible for providing technical support to our customers via phone and email.Your primary responsibility will be to troubleshoot and resolve IT-related problems, including hardware, software, password, and printer issues. With your...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MINDTECK SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesDeskside Support EngineerJob Summary:The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MINDTECK SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesDeskside Support EngineerJob Summary:The face-to-face IT Support role will be responsible for providing on-site technical support to customer users, resolving software and hardware issues, and answering IT related questions. This role requires strong problem-solving skills, a customer-centric approach, and the ability to communicate...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...

  • Desktop Support Engineer

    2 weeks ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Roles & ResponsibilitiesManage the IT Support and staff to provide 1st level technical support;Primarily responsible as main coordinator and lead engineer for the refresh/ upgrade of Windows 10/ 11 desktop and laptops bank wide.Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of...

  • Desktop Support Engineer

    1 week ago

    Singapore TELISTAR SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesDesktop Support Engineer (AE) - Training providedWilling to work at Changi/Loyang area Training will be provided Able to start work immediateThe OpportunityInstallation/configuration of OS and applications including in house applications Installation /configuration of accessories, peripherals and mobile devices Troubleshoot and...

  • Desktop Support

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Shall provide daily on-site DESKTOP management and support services ("DESKTOP Support Services") for end-users' End UserComputing Devices (DESKTOP) which are used in the Customer's environment with the Customer's approval. The general scope of Desktop Support Services shall minimally include:(a) Image build...

  • Desktop Support Engineer

    1 week ago

    Singapore CAXTON (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Caxton Associates:Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade...

  • Desktop Support Engineer

    2 weeks ago

    Singapore INTELLECT MINDS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Provide excellent customer service. Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation. Support on desktops, notebooks, printers, scanners hardware components. Installation, re-installation, troubleshooting and reconfiguration of...

  • Desktop Support Engineer

    4 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities"• Install, upgrade, support and troubleshoot Windows & Microsoft Office 365• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers• Provide user data and application recovery• Use diagnostic tools to troubleshoot problems associated with...

  • Desktop Support Engineer

    3 weeks ago

    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities"• Install, upgrade, support and troubleshoot Windows & Microsoft Office 365• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers• Provide user data and application recovery• Use diagnostic tools to troubleshoot problems associated with...

  • Desktop Support Engineer

    4 days ago

    Singapore PERCEPT SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionResponsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents...

  • Windows Desktop Engineer

    6 days ago

    Singapore This is an IT support group Full time

    About the RoleWe are seeking an experienced SCCM Administrator to lead our desktop hardware, operating system and endpoint management solution efforts.As Service Owner (not Operational Owner) for the desktop hardware, operating system and endpoint management solution, you will work closely with peer engineering groups to design and implement a Windows...

  • Desktop Support Engineer

    2 weeks ago

    Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and ResponsibilitiesInstall, maintain, and troubleshoot IT infrastructure (hardware & software), including remote support. Provide daily tech support and assist clients with adding hardware and applications as needed. Handle system monitoring, maintenance, and upgrades for computers and servers. Respond to service calls,...

  • Desktop Support Engineer

    2 weeks ago

    Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesRoles and Responsibilities Install, maintain, and troubleshoot IT infrastructure (hardware & software), including remote support. Provide daily tech support and assist clients with adding hardware and applications as needed. Handle system monitoring, maintenance, and upgrades for computers and servers. Respond to service calls,...

  • Desktop Support

    2 weeks ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Duties and ResponsibilitiesProvide hardware and software support; including client life-cycle management and all standard management for the site. Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager. Responsible for installation,...