F&B Floor Manager

2 days ago


Singapore NORMAN RECRUITMENT AGENCY PRIVATE LTD. Full time
Roles & Responsibilities

F&B Floor Manager – Mama Shelter Singapore

Location: Singapore

Salary Range: SGD 3,500 – SGD 5,000 per month

About Mama Shelter

Mama Shelter is a vibrant, eclectic, and trendsetting boutique hotel brand known for its lively atmosphere, unique design, and exceptional hospitality. Our Singapore location embodies the city's dynamic spirit, offering guests an unforgettable experience that blends local culture with Mama's signature style.

Role Overview

We are seeking an enthusiastic and experienced F&B Floor Manager to oversee the daily operations of our food and beverage outlets. The ideal candidate will ensure exceptional guest experiences, maintain high service standards, and lead a dedicated team in delivering Mama Shelter's renowned hospitality.

Key Responsibilities

Guest Experience: Ensure all guests receive a warm welcome and outstanding service, embodying the lively and inclusive spirit of Mama Shelter.

Team Leadership: Supervise, train, and motivate F&B staff, fostering a positive and collaborative work environment.

Operational Oversight: Manage daily floor operations, including seating arrangements, service flow, and coordination with the kitchen to ensure timely and accurate order delivery.

Quality Assurance: Maintain high standards of food quality, presentation, and hygiene in compliance with health and safety regulations.

Customer Feedback: Address guest inquiries and complaints promptly and professionally, implementing improvements based on feedback.

Inventory Management: Monitor stock levels of beverages and supplies, coordinating with procurement to ensure availability without overstocking.

Financial Accountability: Assist in budgeting, forecasting, and cost control measures to achieve financial targets.

Event Coordination: Collaborate with the events team to plan and execute special occasions, ensuring seamless F&B service.

Qualifications

Experience: Minimum of 3 years in a supervisory role within the F&B industry, preferably in a boutique hotel or upscale restaurant setting.

Leadership Skills: Proven ability to lead and inspire a diverse team, with strong organizational and multitasking abilities.

Customer Focus: Exceptional interpersonal skills with a passion for delivering memorable guest experiences.

Adaptability: Ability to thrive in a fast-paced environment and handle high-pressure situations with grace.

Communication: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.

Knowledge: Familiarity with local health and safety regulations, as well as current F&B trends.

Education: Diploma or degree in Hospitality Management or a related field is preferred but not mandatory.

What We Offer

Competitive Salary: Aligned with industry standards and commensurate with experience.

Dynamic Work Environment: Be part of a creative and energetic team that values individuality and innovation.

Career Development: Opportunities for professional growth within the global Mama Shelter network.

Employee Benefits: Comprehensive health benefits, staff meals, and discounts on hotel services.

If you're passionate about hospitality and ready to bring your unique flair to Mama Shelter Singapore, we'd love to hear from you

Tell employers what skills you have

Forecasting
Quality Assurance
Food Quality
Career Development
Hospitality Management
Inventory Management
Adaptability
Employee Benefits
Team Leadership
Accountability
Cashiering
Budgeting
Customer Focus
Cost Control
Hospitality
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