Customer Success Specialist

4 weeks ago


Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full time
Roles & Responsibilities

Duties and Responsibilities

  • Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes.
  • Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience.
  • Work with vendor teams to ensure effective engagement with partner and customer.
  • Generate CX engagement reports including pipelines and successful closures to hit vendor targets.


Requirements:

  • Good knowledge of Cisco Software subscription offerings
  • Experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain.
  • Capable to conduct effective customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams.
  • Able to explain technical concepts, give clients guidance and vision about the solution.



Tell employers what skills you have

Customer Experience
Pipelines
Interpersonal Skills
Architectural
User Experience
Presales
Customer Success
Selling
Strategy
Networking
Market Development
Presentation Skills
Customer Satisfaction

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