Senior Customer Success Manager

2 weeks ago

Singapore INTEGRAL AD SCIENCE SINGAPORE, PTE. LTD. Full time
Roles & Responsibilities

The Programmatic Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our programmatic buy-side clients, with a core focus on agency trading desks and advertisers in-house programmatic teams. The Programmatic Customer Success Manager will partner with Sales and Customer Success to successfully activate new programmatic revenue while retaining and growing the existing client portfolio. They will also be responsible for increasing the clients’ adoption of Integral technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives. The primary focus of this role is to activate, retain and grow long-term programmatic client revenue in support of the overall success of the company.

This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients. Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decision on their Digital Media planning and spending. To succeed in this role, you will need to forge strong connections by establishing productive and trusted relationships with key stakeholders across multiple organisations.

This role offers potential to gain in-depth experience of the verification space within the advertising industry. With this knowledge you will be empowered to support your clients’ Digital Media strategies, advocating the best use of IAS products, and contributing to mutually successful relationships.


What you'll do:

Account Management

  • Act as the lead point of contact for all programmatic matters specific to assigned clients, providing problem resolution and escalations in a timely manner
  • Ensure successful activation, upselling and retention of our solutions within a programmatic environment, according to client needs and objectives
  • Work closely with Sales and Customer Success in ensuring that the activation of IAS programmatic products is carried out in sync with the overall account strategy and in accordance to client’s specifications, also providing necessary dashboard access and reporting
  • Complete and manage special projects as assigned by management
  • Work with strategic accounts to deliver training, lunch and learn sessions, Industry trends and Analysis
  • Act as the Client champion for product feedback
  • Attend clients or business meetings when needed

Value Realisation

  • Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance
  • Attain a thorough understanding of assigned client’s goals, industry trends and best practices
  • Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending
  • Collaborate with other internal departments on joint processes towards increased customer satisfaction
  • Enhance clients’ (including DSPs) understanding of Integral products, methodologies, and general ad-verification industry knowledge.
  • Conduct regular quarterly / monthly reviews with key clients

Commercials

  • Forecast and track key account metrics
  • Own adoption and renewal of IAS services
  • Actively manage the client relationship and their lifetime value across assigned portfolio
  • Deliver Account plans to recognize revenue opportunities and growth
  • Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment
  • Identify at risk opportunities and work with internal and external stakeholders to build solutions

What you'll need:

  • Proven experience in a client-facing role within a trading desk, in-house programmatic buying team or demand side platform
  • English essential, fluent in Mandarin would be an advantage
  • A service-oriented ethos with a strong strategic commercial mind-set and a keen understanding of AdTech, SaaS or MarTech.
  • Experience managing, consulting and negotiating with FTSE 100 corporations with an excellent track record retaining and growing portfolio.
  • Strong analytical skills, with the ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendations.
  • Exceptional organisational skills, with a proven track record of successfully managing projects to completion
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment. Ability to work independently as well as part of a team
  • Microsoft Office proficient. Experience using SFDC, Gainsight or ToTango will be advantageous

Tell employers what skills you have

Account Management
Upselling
Digital Media
Microsoft Office
Dashboard
Analytical Skills
Customer Experience
Ability To Work Independently
Customer Success
Strategy
SaaS
Customer Satisfaction
Media Planning
Consulting
Commercials

  • Senior Customer Success Manager

    4 weeks ago

    Singapore Numerix Singapore Pte. Ltd. Full time

    DescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing and improving user...

  • Senior Customer Success Manager

    4 weeks ago

    Singapore NUMERIX SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesDescriptionAs a Senior Customer Success Manager, reporting to the Global Head of Customer Success, you will work directly with our customers to ensure they are getting most value out of our products and services. You will be responsible for executing the strategic customer engagements to augment business value by continuously managing...

  • Senior Manager, Customer Success

    11 hours ago

    Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full time

    Roles & ResponsibilitiesAbout the team you are joiningIATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals. One of the four verticals within the IATA BIS department...

  • Senior Manager, Customer Success

    6 days ago

    Singapore International Air Transport Association Full time

    About the team you are joiningIATA's Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals. One of the four verticals within the IATA BIS department focuses on Passenger Traffic &...

  • Customer Success Manager

    11 hours ago

    Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSALT is hiring Customer Success Manager for a Social Media Client for 8-months & renewable contract role. The role requires both building and delivering success with key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external...

  • Customer Success Manager

    1 day ago

    Singapore SQUIRRO ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimize churn rates.A Customer Success Manager’s...

  • Customer Success Manager

    1 week ago

    Singapore Squirro Asia Pte. Ltd. Full time

    We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates.A Customer Success Manager's responsibilities include supporting...

  • Senior Customer Success Manager

    2 weeks ago

    Singapore Integral Ad Science Singapore, Pte. Ltd. Full time

    The Programmatic Customer SuccessManager will support the Customer Success team to provide exceptional service and value realization to our programmatic buy-side clients, with a core focus on agency trading desks and advertisers in-house programmatic teams. The Programmatic Customer Success Manager will partner with Sales and Customer Success to successfully...

  • Customer Success Manager

    3 weeks ago

    Singapore Evo Global Services Pte. Ltd. Full time

    Evo Global Services - Evo House ServicesWe are a fast-growing student accommodation company that provides a home away from home, with luxury, comfort and safety. We believe in providing our tenants with something that money cannot buy: assurance of their security, in top-notch accommodation.Job Summary:We are seeking a motivated and enthusiastic Customer...

  • Principal Customer Success

    4 weeks ago

    Singapore Accelya Us Inc. Singapore Branch Full time

    Role purposeAs a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside...

  • Customer Success Specialist

    3 weeks ago

    Singapore DOXA HOLDINGS INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be...

  • Customer Success Specialist

    3 weeks ago

    Singapore Doxa Holdings International Pte. Ltd. Full time

    We're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing...

  • Customer Success Officer

    4 weeks ago

    Singapore Y3 Technologies Pte Ltd Full time

    Role and Responsibilities:Take ownership of customer issuesCustomer success rep must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate internal teamsA lot of times,...

  • Customer Success Specialist

    4 weeks ago

    Singapore Whale Tech Pte. Ltd. Full time

    Job Description:Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM)...

  • Customer Success Executive

    1 week ago

    Singapore RDI HOME PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsRDI Home Pte Ltd is a Singapore based start-up which is on a mission to enable elderly to live independently in a safe, healthy, and happy manner for as long as they can. We are dedicated to harnessing the power of technology to revolutionize senior healthcare. Our state-of-the-art solutions ensure the safety of our elderly...

  • Customer Success Advocate

    2 weeks ago

    Singapore Jobline Resources Pte Ltd Full time

    ResponsibilitiesClosely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievableDevelop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona's, Customer engagement plans, and a...

  • Customer Success Specialist

    3 weeks ago

    Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Customer Success Executive

    3 weeks ago

    Singapore Rdi Home Pte. Ltd. Full time

    About UsRDI Home Pte Ltd is a Singapore based start-up which is on a mission to enable elderly to live independently in a safe, healthy, and happy manner for as long as they can. We are dedicated to harnessing the power of technology to revolutionize senior healthcare. Our state-of-the-art solutions ensure the safety of our elderly population, allowing them...

  • Customer Success Manager

    3 weeks ago

    Singapore Arcblue Singapore Pte. Ltd. Full time

    Company Overview The hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are looking to expand their footprint in Asia due to increasing demand and new business ventures in the region. To support the growth, they are currently looking for a Customer Success...

  • Customer Success Manager

    3 weeks ago

    Singapore ARCBLUE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesCompany OverviewThe hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are looking to expand their footprint in Asia due to increasing demand and new business ventures in the region. To support the growth, they are currently looking...