Customer Success Specialist
Found in: Talent SG 2A C2 - 1 week ago
We're Hiring
If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing startup where teamwork and collaboration are encouraged, and everyone is valued as an important contributor in the organization.
Customer Success Specialist
For this position, you will be expected to deliver an excellent level of service to all clients, proactively connect with clients to drive customer satisfaction and usage. Working in a fast paced, challenging and dynamic environment, the customer success and training team enjoys the responsibility of delivering our suite of products to our clients across various industries.
Responsibility
- Own the entire relationship with assigned clients, including onboarding, training, adoption, retention, and satisfaction
- Proactively contact customers post-implementation to ensure customer satisfaction by developing healthy customer relationship and improve customer experience
- Drive product adoption and increase usage
- Advocate for customers by capturing feature requests and feedback
- Develop and maintain customer-success strategies and best practices, as well as customer- support content
- Communicate effectively with both internal and external stakeholders to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
Qualification
- At least 2 years of customer success or related experience on IT software solutions
- Able to prioritise tasks and maintain a professional approach under pressure
- Passion to drive customer success and focus on creating value for the customer
- Strong MS Office skills and must be comfortable using software applications
- Strong verbal and written communication skills
- Excellent analytical and organizational skills.
- Must be Singapore citizen or PR
If the above fits what you’re looking for, contact Leon at leon.yeo@doxa-holdings.com.
About us:
Doxa Holdings is a young startup that is developing a best-in-class enterprise platform that connects buyers, suppliers and financiers seamlessly. To learn more about Doxa please visit us at www.doxa-holdings.com.
Tell employers what skills you have
Customer Relationship
Customer Experience
Customer Support
Interpersonal Skills
Supply Chain
Customer Success
Strategy
MS Office
Business Strategy
Networking
Pressure
Advocate
Market Development
Presentation Skills
Customer Satisfaction
-
Customer Success Specialist
Found in: Talent SG 2A C2 - 1 week ago
Singapore Axcel Partners Full timeWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...
-
Customer Success Specialist
1 week ago
Singapore Doxa Holdings International Pte. Ltd. Full timeWe're Hiring!If you aspire to leverage your capabilities and experience to join a Start-up at the stage of exponential growth, this may be the right opportunity for you! Our software platform will revolutionize the way buyers and suppliers in the supply chain connect, make payments, and link to financing in an end-to-end ecosystem. Be part of a fast-growing...
-
Customer Success Specialist
1 week ago
Singapore Cloud Expo Asia Pte. Ltd. Full timeThe Customer Success Specialist (CSS) will be expected to lead the delivery of a superior support program for exhibitors and sponsors, with the goal of helping them achieve their objectives. S/he will drive positive change to improve service levels, increase customer satisfaction, reduce resolution times, and ultimately contribute to increasing revenue...
-
Customer Success Upgrade Specialist
1 week ago
Singapore London Stock Exchange Group Full timeAre you a confident and experienced business driven individual passionate about the importance of data and technology to power the financial ecosystem? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyses change. The Upgrade Specialist is responsible for supporting the LSEG Product...
-
Customer Success Specialist
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore MAGENTA CONSULTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesDuties and Responsibilities Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes. Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience. ...
-
Customer Success Specialist
1 week ago
Malaysia, Singapore Teleperformance Full timeThe Customer Success Specialist (CSS) will povide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the companyThe CSS will be the primary contact for customers.The CSS lives the values of our client which are: -1. Responsibility: The CSS...
-
Customer Success Specialist
1 week ago
Singapore, Malaysia Teleperformance Full timeThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -1....
-
Customer Success Specialist
2 weeks ago
Singapore Whale Tech Pte. Ltd. Full timeJob Description:Understand and comprehend the product, empower customers with the product, and address their needs. Generate product-oriented best practices.Best Practices: Deeply understand the product's functional logic and apply it effectively. Assist customers in achieving best practices through product utilization. The Customer Success Manager (CSM)...
-
Customer Success Specialist
18 hours ago
Malaysia, Singapore Teleperformance Full timeThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound and outbound phone callss.The CSS will be the primary contact for customers using the client's food ordering application.The CSS lives the values of our client which are: -1....
-
Customer Success Specialist
1 week ago
Singapore Magenta Consulting Services Pte. Ltd. Full timeDuties and ResponsibilitiesHandle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes.Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience.Work with vendor teams to...
-
Principal Customer Success
2 weeks ago
Singapore Accelya Us Inc. Singapore Branch Full timeRole purposeAs a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside...
-
Customer Success Specialist
3 weeks ago
Malaysia, Singapore Teleperformance Full timeThis is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....
-
Director, Customer Success
1 week ago
Singapore Scholastic Education International (singapore) Private Ltd. Full timeThe Director, Customer Success will be responsible for establishing and leading the Customer Success department for a global Software as a Service (SaaS) and blended education business. This role requires a strategic leader with a proven track record in customer success, account management, and team building. The Director will develop and execute a...
-
Customer Success Officer
2 weeks ago
Singapore Y3 Technologies Pte Ltd Full timeRole and Responsibilities:Take ownership of customer issuesCustomer success rep must take ownership of the customer's problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.Escalate unresolved issues to the appropriate internal teamsA lot of times,...
-
Customer Success Specialist
3 weeks ago
Malaysia, Singapore Teleperformance Full timeThis is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs....
-
Customer Success Manager
Found in: Talent SG 2A C2 - 1 week ago
Singapore CLOUDGO PTE. LTD. Full timeRoles & ResponsibilitiesCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo’s professional...
-
Customer Success Manager
1 week ago
Singapore Cloudflare, Pte. Ltd. Full timeCloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Customer Success Manager.The Customer Success Manager plays a critical part in CloudGo's professional services, by managing the...
-
Customer Success Advocate
17 hours ago
Singapore Jobline Resources Pte Ltd Full timeResponsibilitiesClosely collaborating with Sales to facilitate a positive and welcoming onboarding experience for our customers making sure expectations are documented, mutually agreed, and 100% achievableDevelop Customer Playbooks that define and document Key Success Indicators based on defined Customer Persona's, Customer engagement plans, and a...
-
Customer Success Manager
1 week ago
Singapore Digital Investment Management Pte. Ltd. Full timePosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful candidate for this...
-
Customer Success Manager
Found in: Talent SG 2A C2 - 3 weeks ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesPosition Title: Manager, Customer Success Location: SingaporeYour roleDigital Realty’s Customer Operations team is the front-line for all things pertaining to our customer’s experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The...